Customer Service Representative

Allstate; Olympia (WA); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Laptop and peripherals provided

Monthly home internet connectivity Re?

Connectivity reimbursement for home/hy

Job summary

Allstate is seeking a Customer Service Representative who will connect with customers, listen to needs, answer policy questions, and help find solutions for a positive experience. The role leverages insurance knowledge, strong communication, and a customer-first mindset to build trust and meaningful connections.

You will handle policy questions, document processing, and aim for first-call resolution while maintaining empathetic service.

Qualifications

• Inputs and tracks data in databases.
• Stays current on marketing campaigns to respond to inquiries.
• Handles customer documentation and explains requirements and follow-ups.

Responsibilities

• Inputs and tracks data into databases.
• Responds to marketing campaign inquiries using available tools.
• Handles requests regarding customer documentation and explains requirements.
• Has working knowledge of insurance policies and processes.
• Processes policy changes accurately and identifies cross-sale opportunities.
• Asks probing questions and listens to resolve customer issues with empathy.
• Ensures first contact resolution and customer satisfaction on all transactions.
• Resolves routine, complex, and unique questions/issues.

Skills

Consumer Protection

Customer Data Management

Performance Management

Relationship Building

Stakeholder Relationship Management

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Your insurance knowledge can make a complicated question feel simple and a challenging situation feel more manageable. As a Customer Service Representative, you’ll connect with customers, listen to their needs, answer policy questions, and help find solutions that support a positive experience. You’ll bring together your insurance knowledge, communication skills, and customer-first mindset to build trust and create meaningful connections. If you enjoy solving problems, helping people, and turning conversations into positive outcomes, this role gives you the opportunity to make a difference for customers every day.

Key Responsibilities

• Inputs and tracks into the appropriate databases.
• Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.
• Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted
• Working knowledge of insurance policies and related processes and procedures.
• Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
• Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.
• Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
• Resolve routine, complex, and unique questions/issues.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Skills

Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Compensation

Compensation offered for this role is 17.98 - 26.16 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.