Associate Account Manager

Acrisure; Schaumburg (IL); On-site; USD 16,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Generous vacation policy

Paid holidays

Medical, dental and vision insurance

Short-term and long-term disability insurance

Vested 401(k) with company match

Flexible Spending Account

Career growth opportunities

Job summary

A leading global fintech company located in Schaumburg, Illinois, is seeking an Associate Account Manager. This role focuses on processing client-related documents and delivering exceptional customer service. Ideal candidates should have a Property & Casualty license and at least 2 years of experience in the insurance sector. The position requires strong communication skills and the ability to collaborate effectively in a team setting, along with proficiency in Microsoft Office. Competitive compensation and great benefits are offered.

Qualifications

• Current insurance license in the state of employment.
• Proficiency in Microsoft Office products.
• Minimum of 2 years' experience in the insurance industry.

Responsibilities

• Serve as primary processor of client-related documents.
• Administer defined processes and suggest improvements.
• Improve client satisfaction by exceeding service standards.

Skills

Current insurance license in Property & Casualty

Proficiency in Microsoft Office

Strong computer skills

Excellent people skills

Verbal and written communication skills

Organizational skills

Attention to detail

Education

High school diploma or GED

Minimum of 2 years’ experience in insurance or a business-related setting

Job description

About Acrisure

Acrisure is a global fintech leader that combines the best of humans and high‑tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including insurance, reinsurance, cyber services, mortgage origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and has grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary

The Associate Account Manager’s primary duties include day‑to‑day processing of new business, renewals, and policy changes. The AAMs are also held accountable for delivering excellent customer service through efficient workflow processes and collaboration with the team. This role requires a working knowledge of workflows, service delivery, workload management, and Acrisure’s core deliverables.

Responsibilities

• Serve as primary processor of client‑related documents and services.
• Utilize standard processes to increase effectiveness and improve overall service delivery.
• Administer defined processes, analyze data, and suggest improvements.
• Provide professional, timely, and accurate output to customers and internal team members.
• Partner with the team to manage workload and deliver exceptional customer service.
• Improve client satisfaction by meeting and exceeding customer service standards.
• Receive and respond to client calls and email requests per Customer Service Standards.
• Work side‑by‑side with the team to foster open communication and manage workload.
• Facilitate a team environment that promotes collaboration and trusted partnerships.
• Utilize social media to facilitate open communication and idea sharing both internally and externally.
• Stay on top of priorities and reprioritize as needed while maintaining accuracy of output.
• Use the Operating Systems (OS) as defined and enter needed information accurately and timely.

Requirements

• Current insurance license in Property & Casualty or state in which agency office is located.
• Proficiency in Microsoft Office products.
• Comfortable with an electronic environment and strong computer skills.
• Excellent people skills and ability to work well in a team environment.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

Education / Experience

• High school diploma or GED (college preferred).
• Minimum of 2 years’ experience within the insurance industry or a business‑related setting.
• Current Property and Casualty license.

Physical Requirements

• Long periods seated.
• Screen exposure.
• Large amounts of typing.

Benefits & Perks

• Competitive compensation.
• Generous vacation policy, paid holidays and paid sick time.
• Medical, dental and vision insurance (employee‑paid).
• Company‑paid short‑term and long‑term disability insurance.
• Company‑paid group life insurance.
• Company‑paid employee assistance program and Calm App subscription.
• Employee‑paid pet insurance and optional supplemental insurance coverage.
• Vested 401(k) with company match and financial wellness programs.
• Flexible Spending Account, Health Savings Account and commuter benefits options.
• Paid maternity leave, paid paternity leave and fertility benefits.
• Career growth and learning opportunities.
• …and so much more!

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children’s Hospital in Grand Rapids, Michigan, UPMC Children’s Hospital in Pittsburgh, Pennsylvania and Blythedale Children’s Hospital in Valhalla, New York.

Equal Opportunity Employer

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [e-mail].

California Residents

California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy at www.Acrisure.com/privacy/caapplicant.

Pay Details

The base compensation range for this position is $16 000 – $28 000. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidate Expectations

Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.

Why Join Us

We’re building more than a business. We’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

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Welcome

Welcome, your new opportunity awaits you.