Customer Service Representative

Production Tool Supply Company LLC

Novi (MI)

On-site

USD 38,000 - 52,000

Full time

4 days ago

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Benefits offered by this job

Paid holidays

Paid vacation

Overtime eligibility

Growth opportunities (within the local

Tuition reimbursement

401(k) with company match

Medical, Vision, and Company Paid/Dent

Job summary

Berkshire Production Supply LLC is seeking a Customer Service Representative for our Novi, MI facility. You will act as a liaison between customers and internal teams, providing product information, processing orders, and resolving issues with accuracy and efficiency.

We value patient, detail-oriented individuals who can troubleshoot using our systems, build relationships, and contribute to a superior customer experience. Training is provided to help you speak about our products confidently.

Qualifications

Excellent communication skills including verbal, written, and interpersonal are required.
Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams.
Strong problem solving and deductive reasoning skills.
Customer-centric attitude and a desire to grow with & contribute to customer-focused company.
Must have the ability to establish rapport and build demand over the phone.
Ability to multi-task, prioritize, and manage time effectively.
Ability to work with cross-functional teams to achieve company goals.

Responsibilities

Process customer orders, changes, and returns according to established department policies and procedures.
Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email.
Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
Partner with the sales team and other internal teams to meet & exceed our customers’ service expectations.
Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.
Other duties as assigned.

Skills

Excellent communication

Windows

Outlook

Excel

Teams

Problem solving

Customer-centric

Time management

Cross-functional collaboration

Rapport building by phone

Education

2+ years of Customer Service experience

Job description

PTSolutions the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 40 locations throughout the country and more than1,000,000 square feet of warehouse space, PTSolutions is continuously expanding our product offerings, while guaranteeing responsive personal service and same-day shipping.

As our customers’ business grows, we grow with them. PTSolutions offers a variety of customizable, advanced inventory options that reduces overspending & overhead and brings our customers to the next level. PTSolutions conducts on-site evaluations and provides training programs to help our customers improve their manufacturing process and reduce costs. From VMI to procurement, PTSolutions is a full-service provider that will be with our customers every step of the way.

At PTSolutions, we are looking to add to our growing team of Customer Service Representatives. In this position, you will act as a liaison between external & internal parties, provide product information, answer questions, and resolve issues with accuracy & efficiency. We will provide the training you need to effectively & efficiently use our systems & speak about our products, so what we’re looking for is someone who is patient, detail-oriented, confident troubleshooting issues using the appropriate methods & tools, and is committed to providing a superior experience for our customers.

Why join the PTSolutions Team?

Paid Holidays, Paid Vacation, and Attendance Awards
Competitive Pay with Overtime eligibility
Growth opportunity locally & nationally (we promote from within!)
Tuition Reimbursement
401(k) with Company Match
PPO Medical, Vision, and Company Paid Dental available FOM following hire
Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP
Voluntary Employee/Spouse/Child Life Insurance; Accident, Hospital Indemnity, Critical Illness Insurance

POSITION RESPONSIBILITIES

Process customer orders, changes, and returns according to established department policies and procedures.
Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email.
Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
Partner with the sales team and other internal teams to meet & exceed our customers’ service expectations.
Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.
Other duties as assigned.

Experience and Skills

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED TO BE SUCCESSFUL IN THIS POSITION:

Excellent communication skills including verbal, written, and interpersonal are required
Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams
Strong problem solving and deductive reasoning skills
Customer-centric attitude and a desire to grow with & contribute to customer-focused company
Must have the ability to establish rapport and build demand over the phone
Ability to multi-task, prioritize, and manage time effectively
Ability to work with cross-functional teams to achieve company goals

THE MOST QUALIFIED CANDIDATES WILL HAVE:

2+ years of experience in Customer Service
Knowledge of cutting tools

This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the Company.

This position is based in our Novi, MI facility, so only candidates residing in the Novi area will be considered. Must be authorized to work in the United States.

Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Veteran

This employer may be a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment:

Disabled veterans;
Recently separated veterans;
Active duty wartime or campaign badge veterans;
Armed Forces service medal veterans.

These classifications are defined as follows:

A "disabled veteran" is one of the following:

A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs;
A person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Protected veterans may have additional rights under USERRA - the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll- free, at 1-866-4-USA-DOL.

PLEASE NOTE:

Refusal to complete this information will not subject any applicant or employee to adverse treatment. The information that you provide will be recorded and maintained in a confidential file, separate from all other records. This information will not be used in consideration for your employment.