Customer Service Representative

SBM Management Services, LP; Norwood (OH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Comprehensive benefits

Equal opportunity employer

Job summary

SBM Management Services, LP is seeking a Customer Service Representative to maintain cleanliness and sanitation across assigned areas. The role involves performing janitorial tasks, operating cleaning equipment, and upholding safety standards while working with a team.

The ideal candidate will have good verbal and written communication skills; a valid driver’s license may be required and forklift certification could be preferred.

Qualifications

• No specific education requirement; 3–6 months training or experience preferred.
• Strong verbal and written communication skills.
• Bilingual a plus.

Responsibilities

• Perform janitorial duties and clean assigned areas.
• Operate motorized cleaning equipment.
• Maintain daily upkeep and report hazards to supervisor.
• Follow safety rules and company procedures.
• Collaborate with team and staff to meet schedules.

Skills

Verbal communication

Written communication

Bilingual a plus

Education

No specific education requirement

Tools

Cleaning equipment knowledge

Driver's license

Forklift certification

Job description

Title:Customer Service RepresentativeJob Description:Job OverviewThe Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.Roles & ResponsibilitiesTo perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.Perform janitorial dutiesPerform all duties listed on the daily scheduleOperate motorized cleaning equipmentMaintain daily upkeep of assigned areaReport incidents and hazardous conditions to supervisorComply with safety rules, policies, and proceduresPerform work assignments in a team with other employeesPerform repetitive tasksMaintain clean work areaFollow all protocols, company procedures, policies, and rulesTake direction and respond to supervisionTalk with lead, supervisor, co-workers, managers, and customers in a professional mannerFill in during staff shortageSupport shift lead in completing punch-list itemsUse proper personal protective equipmentPresent a professional appearance and conductUnderstand customer service and satisfactionUnderstand reporting systems, and of the environmentQualificationTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.Certificates, Licenses, Registrations: May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified.Knowledge, Skills, and Abilities:Bilingual a plusAbility to read and interpret instructions, procedures, manuals, and other documentsStrong verbal and written communication skills.Knowledge of cleaning methods and equipment and willing to share with team.Knowledge of the upkeep and care of the cleaning equipment.Knowledge of cleaning compounds and chemicals, and their safe, efficient use.Supervisory ResponsibilitiesThis position has no supervisory responsibilities.Physical Demands & Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Shifts and CompensationMonday - Friday: TBD - roughly 7/8pm - 3:30/4:30am.(OT and weekend work mandatory as needed.)$15.00-$16.00 per hourBenefits:SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:www.sbmmanagement.com/careers Careers – SBMSBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.