Customer Service Representative

Rollins, Inc.; North Pembroke (MA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision

401K with company match

Stock purchase program

Tuition reimbursement

Paid Time Off

Award-winning training

Smartphone provided

Growth opportunities

Job summary

Waltham Pest Services in Pembroke, MA is seeking a Customer Service Representative to join our onsite team. As the link between customers and service technicians, you will schedule routes, resolve issues, respond to inquiries, and communicate with field staff.

We offer competitive pay, comprehensive benefits, training, and growth opportunities within a people-first environment. The role requires strong communication, multitasking, and a customer-first mindset to ensure excellent service

Qualifications

• High school degree or equivalent, Associates strongly preferred.
• Strong organizational skills, attention to detail and ability to multitask.
• Excellent phone etiquette and highly professional verbal, written and interpersonal communication skills.
• Knowledge of MS Office environment with Word, Excel, and Outlook proficiency.

Responsibilities

• Provide exceptional support by ensuring both internal and external clients have a great experience.
• Create a daily schedule to ensure the completion of daily tasks, special projects, and assignments.
• Assist in working with Accounts Receivable and Collections to update efforts.
• Proactively provide customers with updates and follow-up in a timely manner.
• Stay informed on accurate services and sales information to provide the customer with correct data.
• Maintain and update detailed records utilizing customer service software applications.
• Respond to generated leads and referrals to drive increase in business.
• Partner with management to develop a framework to establish expectations and be able to not only meet deadlines but exceed them.
• Facilitate the scheduling of service routes in an effective manner to optimize technicians’ time.
• Assist in training of new team members as requested/needed
• Demonstrate strong attention to detail and accuracy while multitasking

Skills

Customer service

Communication

Problem solving

Patience

Accountability

Education

High school diploma

Associates degree preferred

Tools

MS Office

Job description

Overview

Waltham Pest Services is the original pest control provider in the New England area. We pride ourselves on providing first‑class services with a focus on public health and safety. We innovate to add new services to keep homes and businesses in our area safe and healthy. We also focus on our people inside; their health and safety are just as important to us, and we want them to be happy in their roles.

We are currently seeking a Customer Service Representative. This position will be located onsite in our Pembroke, MA branch.

Waltham Offers

• Competitive Compensation!
• Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!
• Paid Time Off (Holiday/Vacation/Sick)
• Award‑winning Company Paid Training!
• Smartphone, Equipment, etc.
• Opportunities for growth, development, and advancement through an actual growth plan.
• Awards and recognition

Responsibilities

Our Customer Service Representatives are the link between our customers and our service technicians. You will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with the field.

What You’ll Be Doing:

• Provide exceptional support by ensuring both internal and external clients have a great experience
• Create a daily schedule to ensure the completion of daily tasks, special projects, and assignments
• Assist in working with Accounts Receivable and Collections to update efforts
• Proactively provide customers with updates and follow‑up in a timely manner
• Stay informed on accurate services and sales information to provide the customer with correct data
• Maintain and update detailed records utilizing customer service software applications
• Respond to generated leads and referrals to drive increase in business
• Partner with management to develop a framework to establish expectations and be able to not only meet deadlines but exceed them
• Facilitate the scheduling of service routes in an effective manner to optimize technicians’ time
• Assist in training of new team members as requested/needed
• Demonstrate strong attention to detail and accuracy while multitasking

Qualifications

What We’re Looking For:

We are seeking a client‑facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem‑solving skills are crucial to our business.

If you are a collaborative person who is looking for a support position that is exciting, fast paced and provides continuous development this may be the right fit for you.

Requirements:

• High school degree or equivalent, Associates strongly preferred
• Strong organizational skills, attention to detail and ability to multitask
• Excellent phone etiquette and highly professional verbal, written and interpersonal communication skills
• Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
• Knowledge of customer service principles and best practices
• Excellent written and verbal communication
• Ability to work in a high volume, fast‑paced environment
• Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co‑workers
• Must be 18 years of age
• We will consider all qualified applicants in a manner consistent with applicable federal, state, and local laws

Salary Range: $22.00 - $24.00 per hour (PLUS Commission)

Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities