Customer Service Representative

Mimecast; North Carolina; Remote; USD 10,000 - 60,000; Part time

Job summary

A cybersecurity company is seeking a part-time remote Customer Service Representative to handle customer inquiries via email, chat, and phone. The ideal candidate enjoys helping people, has excellent communication skills, and is tech-savvy. This flexible opportunity allows you to balance work with other commitments while contributing to protecting organizations from cyber threats.

Benefits

Remote flexibility

Supportive culture

Growth opportunities

Impactful work

Qualifications

• Genuine enjoyment in helping people and turning challenges into positive experiences.
• Ability to explain solutions clearly in writing and over the phone.
• Staying calm under pressure with logical problem-solving abilities.
• Comfortable learning software and assisting customers with product features.
• Good time management, follow-through, and attention to detail.
• Previous customer service experience is helpful, but transferable skills are welcome.

Responsibilities

• Be the first point of contact for customers, handling inquiries via email, chat, and phone.
• Listen actively to customer concerns and provide clear resolutions.
• Guide customers through troubleshooting steps and account questions.
• Document customer interactions accurately in CRM system.
• Collaborate with departments to deliver a seamless customer experience.
• Represent the brand with professionalism and empathy.

Skills

Customer-first mindset

Excellent communication skills

Problem-solver

Tech-savvy

Organized and dependable

Job description

Customer Service Representative (Part-Time, Remote)

Mimecast

At Mimecast, we’re on a mission to keep the world’s organizations safe from cyberattacks and data threats. Every day, our people help customers protect their communications, stay resilient, and thrive with confidence. We believe that behind every powerful piece of technology is an even more powerful human connection — and that’s where you come in.

We’re looking for a part-time, remote Customer Service Representative to join our growing team. This is a flexible opportunity to make an impact while balancing your work with other priorities. If you enjoy helping people, solving problems, and representing a company that’s trusted worldwide, we’d love to hear from you.

What you’ll do

• Be the first point of contact for Mimecast customers, handling inquiries via email, chat, and phone.
• Listen actively to customer concerns and provide clear, accurate, and timely resolutions.
• Guide customers through troubleshooting steps, account questions, and product support needs.
• Escalate complex issues to technical support or account management teams when necessary.
• Document customer interactions with accuracy and attention to detail in our CRM system.
• Collaborate with colleagues across departments to deliver a seamless customer experience.
• Represent the Mimecast brand with professionalism, empathy, and a solutions-oriented mindset.

What we’re looking for

• Customer-first mindset: You genuinely enjoy helping people and turning challenges into positive experiences.
• Excellent communication skills: You can explain solutions clearly in writing and over the phone, adapting your style to fit the customer.
• Problem-solver: You stay calm under pressure and can think through solutions logically.
• Tech-savvy: Comfortable learning software, navigating online tools, and assisting customers with product features. (Experience with SaaS or security tools is a plus, but not required.)
• Organized and dependable: You manage your time well, follow through on commitments, and pay attention to detail.
• Experience: Previous customer service, call center, or support experience is helpful, but we’re open to people with transferable skills from other industries.

What we offer

• Remote flexibility: Work from wherever you are most productive.
• Part-time schedule: Ideal for balancing with school, family, or other professional goals.
• Supportive culture: You’ll join a global company that values inclusivity, collaboration, and continuous learning.
• Growth opportunities: Build your career in customer support while gaining exposure to cybersecurity and SaaS solutions.
• Impactful work: Every customer interaction helps businesses stay secure and resilient in a digital world.

Why join Mimecast?

At Mimecast, we know that people are at the center of everything we do. Our solutions may be technical, but our success depends on the human touch — the ability to listen, connect, and build trust with our customers. As a Customer Service Representative, you’ll play a key role in strengthening those relationships while developing skills that can shape the future of your career.

If this sounds like the right fit, we’d love for you to apply and bring your unique strengths to our team.

Apply now and be part of a company that helps organizations stay safe, resilient, and ready for what’s next.