Customer Service Representative

Johnston County; North Carolina; On-site; USD 30,000 - 40,000; Full time

Job summary

A local government office in North Carolina is seeking a motivated Customer Service Representative to assist customers and manage payments for utility accounts. The role involves dealing with customer inquiries and general office work. Candidates should be high school graduates with some coursework in business and experience in public customer service. Strong communication skills are a must. This position offers a chance to make a positive impact in the community.

Qualifications

• High school graduate with advance coursework in Business Administration.
• Prior experience with public utilities is preferred.
• Strong public contact experience required.

Responsibilities

• Collect and process payments for utility accounts.
• Assist customers with billing and service application inquiries.
• Utilize data entry equipment for managing information.

Skills

Cash handling experience

Effective communication skills

Organization and attention to detail

Conflict resolution skills

Mathematical skills

Ability to speak Spanish

Education

High School diploma with coursework in Business Administration

Job description

Overview

The Department of Utilities is seeking a customer-oriented and motivated Customer Service Representative to join our team. The Department of Public Utilities provides retail water service to approximately 49,000 customers and retail sewer service to approximately 8,000 sewer customers. Employees in this position are primarily responsible for assisting customers and collecting/processing payment for utility accounts. Work also involves receiving and processing applications for service, answering the phones, researching and responding to customer requests and concerns, general office work (filing, operating copy machines and computer terminals).

Responsibilities

• Collects and processes payments for utility accounts
• Receives and processes applications for service
• Receives telephone calls and walk-in customers and assists them with billing and service application questions and complaints, in accordance with departmental policies
• Prepares work orders
• Establishes and maintains a variety of files
• Utilizes computerized data entry equipment to enter, update, store and/or retrieve information
• Other duties, as assigned

• Cash handling experience and strong public contact experience required
• Ability to multi-task
• Effective written and verbal communication skills while communicating with courtesy and firmness
• Organization, attention to detail and conflict resolution skills
• Excellent mathematical and computer skills
• Ability to speak Spanish is beneficial

Additional Duties

Performs related duties as required.

Physical Requirements

• Must be able to physically perform the basic life operational functions of climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, talking, and hearing.
• Must be able to perform light work exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Must possess the visual acuity to prepare and analyze data, for extensive reading and work with figures; to operate a computer, to use measuring devices, to operate a motor vehicle; and to determine accuracy and neatness of work.

Qualifications

• High School graduate with advance course work in Business Administration, Office Technology or equivalent education/experience
• Prior experience with public utilities is preferred