Customer Service Representative

Classic Packaging Company

North Carolina

On-site

USD 26,174 - 34,440

Full time

14 days+

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Benefits offered by this job

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Referral program

Tuition reimbursement

Vision insurance

Job summary

Classic Packaging Company in Pfafftown, NC is hiring a Customer Service Representative to act as the liaison between customers and internal teams—sales, production, planning, QA and logistics. You will process new and repeat orders and address inquiries and issues.

The role emphasizes accurate order entry, tracking through production, managing lead times, and resolving shipping or quality concerns. Requires 2+ years in manufacturing customer service, strong computer skills, and the ability to

Qualifications

High school diploma or equivalent required.
2+ years of customer service experience in manufacturing, packaging or related industry.
Ability to respond effectively to stressful situations and changing priorities while maintaining composure and professionalism.
Ability to read and comprehend technical requirements and manufacturing data.
Excellent organizational skills.
Excellent computer skills (MS Word, Excel, Outlook, proprietary computer system).
Ability to work effectively within a team-based organization.
Willingness and ability to learn about various aspects of packaging manufacturing.
Ability to learn new skills and apply them across a range of applications.

Responsibilities

Process and manage purchase orders from coordinator and write up new orders.
Coordinate with production and scheduling team to expedite rush orders or resolve capacity conflicts.
Track orders through production and communicate lead times, delays, schedule changes proactively to customers.
Investigate and resolve customer complaints related to product quality, shipping discrepancies, or order errors, coordinating with QA and Logistics as needed.
Places film orders.
Confirms accuracy of film orders and double check work of others for errors.
Process credits, returns, or reorders in line with company policy and quality claim procedures.
Support Account Manager/Sales team with quoting, order entry and account maintenance.
Communicate raw material lead times and pricing changes as needed.
All paperwork and computer entries must be complete and accurate.
Your work area must be clean and orderly.
Advise supervisor of any needs or suggestions.
Perform any other job duties as assigned by supervisor.

Skills

Customer service experience

Stress management

Reading technical data

Organizational skills

Teamwork

Adaptability

Learning new skills

Education

High school diploma or equivalent

Tools

MS Word

Excel

Outlook

Proprietary system

Job description

About Classic Packaging

Classic Packaging Company is a producer of food packaging located in Pfafftown, NC just north of Winston-Salem. We specialize in making high quality flexible packaging solutions for a variety of industries nationwide. Our packaging can be seen on store shelves, in restaurants and sports venues across the country and may even be in your pantry right now. Classic is a family-owned company, and we pride ourselves on providing a safe and cooperative work environment where employees can develop skills and grow as our company grows. We are looking for great people that work hard, take pride in their work and love showing off that pride with a great product. If you think you fit the bill, check out the great opportunity below!

Job Overview

As a Customer Service Representative you will represent Classic Packaging Company and act as critical liaison between the customer and internal teams(sales, production, planning, quality, shipping). As CSR you will receive and process new and repeat customer orders, inquiries, and/or customer issues related to orders.

Duties

Process and manage purchase orders from coordinator and write up new orders.
Coordinate with production and scheduling team to expedite rush orders or resolve capacity conflicts.
Track orders through production and communicate lead times, delays, schedule changes proactively to customers.
Investigate and resolve customer complaints related to product quality, shipping discrepancies, or order errors, coordinating with QA and Logistics as needed.
Places film orders.
Confirms accuracy of film orders and double check work of others for errors.
Process credits, returns, or reorders in line with company policy and quality claim procedures.
Support Account Manager/Sales team with quoting, order entry and account maintenance.
Communicate raw material lead times and pricing changes as needed.
All paperwork and computer entries must be complete and accurate.
Your work area must be clean and orderly.
Advise supervisor of any needs or suggestions.
Perform any other job duties as assigned by supervisor.

Required Skills

To perform this job successfully, an individual must be able to perform each essential duty accurately and in time to meet the company’s target deadlines. The requirements listed are representative of the minimum knowledge, skill, and/or ability required.

High school diploma or equivalent.
2+ years of customer service ideally in manufacturing, packaging or a related industry.
Ability to respond effectively to stressful situations and changing priorities while maintaining composure and professionalism.
Ability to read and comprehend technical requirements and manufacturing data.
Excellent organizational skills
Excellent computer skills (MS Word, Excel, Outlook, proprietary computer system)
Ability to work effectively within a team-based organization.
Willingness and ability to learn about various aspects of packaging manufacturing.
Ability to learn new skills and apply them across a range of applications.

Work Schedule

1st Shift: Monday -Friday 8:30am - 5:00pm
Job Type: Full-time

Starting Pay

Starting Pay: $22.00 an hour

Location

Classic Packaging Company
5570 Bethania Road
Pfafftown, NC 27040

Notices

Classic Packaging is an employer of equal opportunity. We do not discriminate based on race, color, religion, sex, national origin, age, or disability.
Applicants will be required to undergo a pre-employment background check and drug screen.
Classic Packaging maintains a drug free environment.
Classic Packaging is an E-Verify employer.

Benefits