Customer Service Representative

Workstream; Norcross (GA); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid training

Pet care discounts

Tips

Career growth

Job summary

NVA Pet Resorts in Norcross, GA, is seeking a full-time Customer Service Representative (Pet Host) to manage front desk operations, greet clients and pets, and coordinate reservations. You will balance transactions, verify vaccination records, and upsell services in a fast-paced luxury pet resort environment.

The role emphasizes friendliness, organization, and the ability to multitask while delivering exceptional experiences to pet parents and their furry family members.

Qualifications

• Customer service mindset with friendly demeanor.
• Comfortable handling pets when needed.
• Willingness to work weekends and holidays.

Responsibilities

• Greet clients, pets, and vendors warmly.
• Manage check-ins and check-outs.
• Book boarding, daycare, grooming, and training reservations.
• Answer phones, emails, and voicemails promptly.
• Process payments and balance transactions.
• Obtain and verify vaccination records.
• Manage waitlists during peak seasons.
• Recommend services and activity packages meeting client needs.
• Communicate pet updates and concerns to leadership.
• Keep lobby and front areas clean and safe.
• Assist team as needed, including handling pets or messes.

Skills

Phone handling

Scheduling

Computer systems

Multitasking

Customer service

Job description

Customer Service Representative

Love people and pets? Join our team and be the welcoming face of our luxury pet resort.

We’re looking for a Full-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents and their furry family members.

Who We Are

NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We’re proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.

At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.

What You’ll Do

As a Pet Host, you are the first and last impression of our resort. You’ll run the front desk and lobby while ensuring pets and pet parents feel confident and cared for.

Your responsibilities include:

Greeting clients, pets, and vendors warmly

Managing check-ins and check-outs

Booking boarding, daycare, grooming, and training reservations

Answering phones, emails, and voicemails promptly

Processing payments and balancing transactions

Obtaining and verifying vaccination records

Managing waitlists during peak seasons

Recommending services and activity packages that meet client needs

Communicating pet updates and concerns to leadership

Keeping lobby and front areas clean and safe

You’ll also jump in to help the team when needed — which may include handling pets, cleaning up occasional messes, and staying flexible in a fast-paced environment.

What We’re Looking For

We’re seeking someone who is:

Friendly, confident, and professional

Detail-oriented and organized

Comfortable multitasking in a busy lobby

Strong with phones, scheduling, and computer systems

Comfortable giving tours, recommending services, selling packages, upselling services and promoting memberships.

Calm and solution-focused when handling customer concerns

Passionate about dogs and cats

You must be able to:

Work weekends and holidays

Stand, walk, bend, and lift up to 60 lbs

Work in a busy, sometimes noisy environment

Handle dogs of all sizes safely

Work Schedule

Full-Time

Monday-Friday shifts

Weekend availability required

Holiday availability required

Benefits & Perks

Health, Dental & Vision

Insurance

Paid Training

Employee Pet Care Discounts

Tips

Career growth opportunities within NVA

Equal Opportunity Employer

NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

If you love customer service, enjoy staying busy, and want to work somewhere that celebrates pets every day — we’d love to meet you.

PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. Our trusted team of professionals delivers memorable experiences with personalized service in fun, convenient, and modern spaces.