Customer Service Representative

ATR International; Newark (DE); On-site; USD 36,000 - 48,000; Full time

Job summary

Benefit Payment Services is seeking enthusiastic, customer-focused professionals to join our call center team. In this role, you will serve as a primary point of contact for retirees, delivering compassionate, accurate, and efficient assistance regarding their pension payments and related documentation.

Responsibilities include inbound call handling, issue resolution, pension and tax support, document distribution, and accurate account maintenance.

Qualifications

• Excellent communication and customer service skills.
• Experience in fast-paced call center environments preferred.
• Ability to work overtime during peak volumes.

Responsibilities

• Inbound Call Handling: Answer incoming calls from retirees, active participants, and beneficiaries in a professional and empathetic manner.
• Issue Resolution: Listen to inquiries, diagnose problems, and provide clear solutions or route calls to appropriate departments.
• Pension & Tax Support: Guide retirees through questions about pension payment schedules, tax withholdings, forms, and account details.
• Document Distribution: Send requested forms and documentation via mail, fax, and email.
• Account Maintenance: Document call details and actions taken in the internal system.

Skills

Technical Skills

Customer Service

Work Ethic

Organization & Adaptability

Teamwork

Reliability

Flexibility

Tools

Microsoft Word

Microsoft Excel

Job description

Benefit Payment Services is seeking enthusiastic, customer-focused professionals to join our call center team. In this role, you will serve as a primary point of contact for retirees, delivering compassionate, accurate, and efficient assistance regarding their pension payments and related documentation.

About the Role

In this role, you will serve as a primary point of contact for retirees, delivering compassionate, accurate, and efficient assistance regarding their pension payments and related documentation.

Responsibilities

• Inbound Call Handling: Answer incoming calls from retirees, active participants, and beneficiaries in a professional and empathetic manner.
• Issue Resolution: Actively listen to customer inquiries, diagnose problems, and provide clear solutions or route calls to appropriate departments based on client profiles.
• Pension & Tax Support: Guide retirees through questions regarding pension payment schedules, tax withholdings, standard tax forms, and account details.
• Document Distribution: Efficiently send requested forms and documentation via mail, fax, and email.
• Account Maintenance: Document call details and actions taken accurately within the internal system.

Qualifications

Required Skills

• Technical Skills: Proficiency in Microsoft Word, Excel, internet navigation, and email communication.
• Customer Service: Exceptional telephone etiquette, active listening skills, and a clear dedication to customer satisfaction.
• Work Ethic: Highly motivated self-starter capable of managing tasks independently with minimal supervision.
• Organization & Adaptability: Strong time management skills with the ability to prioritize tasks, multi-task, and thrive in a fast-paced, high-volume environment.
• Teamwork: Excellent interpersonal skills with a proven track record of supporting both individual and group goals.
• Reliability: Demonstrated history of excellent attendance and punctuality.
• Flexibility: Willingness to work overtime during peak volumes or as business needs require.