Customer Service Representative

Williamsburg Veterinary Clinic; New York (NY); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

CE allowance

Uniform allowance

Pet care discounts

PTO & holidays

401(k) match

Mental health services

Job summary

Williamsburg Veterinary Hospital in Brooklyn is seeking a Client Service Representative (CSR) for full-time or part-time work. You will greet clients, handle phones and appointments, and support both clients and the medical team in a fast-paced, friendly environment.

The role requires 1–2 years in a veterinary client-facing setting, excellent communication, and a proactive, organized approach. We offer a collaborative, fun team culture in a modern practice with comprehensive benefits.

Qualifications

• 1-2 years of experience in a veterinary client-facing role.
• You’re the kind of person who can make anyone feel welcome—from nervous pet parents to excited new puppy owners.
• You thrive in a fast-paced environment and can juggle phones, appointments, and in-person clients with ease.
• You’re highly organized and detail-oriented—nothing slips through the cracks on your watch.
• You communicate clearly, kindly, and professionally—whether it’s over the phone, email, or in-person.
• You’re comfortable discussing services, estimates, and payments with confidence and empathy.
• You’re a team player who supports both clients and the medical team to keep the day running smoothly.
• You genuinely love animals (even the spicy ones).

Skills

Vet client service

Multi-tasking

Communication skills

Team player

Organized

Tools

Evet

Avimark

ezyVet

Job description

Job Title

Client Service Representative (CSR) - Full-Time or Part Time

Location

Williamsburg, Brooklyn

Minimum Years of Experience

1-2 Years Required

About The Clinic

As your neighborhood vet, we provide innovative treatments in a warm, caring environment. We combine modern, cutting-edge care with kindness, empathy, and a deep understanding of the bond between pets and their families.

Our Vision

Our vision is to be Brooklyn’s trusted neighborhood vet, delivering top-tier care with honesty, transparency, and a true commitment to the well-being of every animal companion we serve.

Why You'll Love Working Here

• We treat every pet like family and every team member like gold.
• Our full-service hospital blends cutting-edge medicine with an extra dose of compassion.
• We’re located in the heart of vibrant Williamsburg—steps away from great food, music, and art, with a strong sense of community.
• We’re equipped with digital radiography, ultrasound, in-house labs, cold laser therapy, and modern surgical and dental suites.
• We offer services ranging from wellness and preventive care to surgery, dentistry, diagnostics, and acupuncture.
• We take our work seriously but love a good laugh together and cheering on our patients!
• Expect music in the background, lots of team lunches, and the occasional pet costume contest.

Is This You?

• You have 1-2 years of experience in a veterinary client-facing role.
• You’re the kind of person who can make anyone feel welcome—from nervous pet parents to excited new puppy owners.
• You thrive in a fast-paced environment and can juggle phones, appointments, and in-person clients with ease.
• You’re highly organized and detail-oriented—nothing slips through the cracks on your watch.
• You communicate clearly, kindly, and professionally—whether it’s over the phone, email, or in-person.
• You’re comfortable discussing services, estimates, and payments with confidence and empathy.
• You’re a team player who supports both clients and the medical team to keep the day running smoothly.
• You genuinely love animals (even the spicy ones).

Bonus Points If You

• Have experience with veterinary software (Evet, Avimark, ezyVet, etc.).
• Are Fear-Free Certified or interested in becoming certified.
• Bring a sense of humor and love being part of a fun, collaborative team.

Schedule

• Full-time, Day shift.
• 10-hour shifts.
• Rotating weekends.
• No holiday shifts required.

Compensation

The pay for this position starts at $22 per hour, based on experience, skills.

Perks + Benefits

• Competitive pay based on experience.
• Medical, dental, vision, and life insurance.
• Free virtual mental health services for your household (ages 13+).
• Generous CE allowance + paid CE time.
• Uniform allowance.
• Pet care discounts for your personal pets.
• PTO, floating holidays, parental leave, and military leave.
• A robust Employee Assistance Program covering finances, wellness, and everything in between.
• Access to Encore Vet Group's library of training, CE, and career development resources.
• A 401(k) with up to 5% company match.

Pay Range

USD $22.00 - USD $26.00 /Hr.

Contact & Partnerships

Check us out: www.williamsburgvets.com

Williamsburg Veterinary Hospital is proud to be partnered by Encore Vet Group - see what that means for you: www.encorevet.com

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you’re a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.