Customer Service Representative

firstsourc; New York (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

Firstsource Solutions Limited in the United States seeks a Healthcare Digital Mailroom Specialist to manage high volumes of mail and documents in a fast-paced environment, ensuring timely and accurate processing.

Responsibilities include electronic indexing, document scanning, barcode creation, envelope tracking, and some outbound customer service, with a focus on quality and KPI achievement. HS Diploma or equivalent; college degree is a plus; 1–2 years of customer service experience preferred.

Qualifications

• HS Diploma or equivalent.
• College degree is a plus.
• 1–2 years of customer service experience.

Responsibilities

• Work in a volume-driven, fast-paced environment.
• Meet metrics guidelines.
• Identify and coordinate mail according to guidelines.
• Maintain high quality production meeting hourly KPIs.
• Perform electronic indexing.
• Scan processed documents.
• Create and validate envelope tracking and barcodes.
• Some outbound customer service.

Skills

Typing speed 35-40 wpm

Excellent communication

Attention to detail

Confidentiality

Independent work

Multi-tasking

Education

HS Diploma or equivalent

College degree is a plus

Job description

1 © Firstsource Solutions Limited | September 8, 2026

About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long‑term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies

Job Title: Healthcare Digital Mailroom Specialist

Job Type: Full Time

Grade: H

Function/Department: Health Plan and Healthcare Services

Reporting to: Team Leader -Operations

Pay Range: XXXXX

Role Description: As a Digital Mailroom Specialist, you will be an integral part of our team, responsible for efficiently managing high volumes of mail and documents in a fast‑paced environment. Your role is critical in meeting productivity metrics and ensuring the timely and accurate processing of mail. You will also play a key role in electronic indexing, document scanning, barcode creation, and outbound customer service.

Roles & Responsibilities

• Must be able to work in a volume driven, fast paced, environment.
• It is necessary to complete tasks in accordance with metric guidelines.
• Identify and coordinate mail according to guidelines
• Maintain high level of quality production, meeting hourly KPI’s
• Perform electronic indexing
• Scan processed documents
• Create and validate envelope tracking and barcodes
• Some Outbound customer service

Expected/Key Results

2 © Firstsource Solutions Limited | September 8, 2026

• HS Diploma or equivalent
• College Degree is a plus

Preferred Work Experience

• 1-2 years customer service experience

Competencies & Skills

• Basic computer literacy
• Excellent verbal and written communication skills
• Ability to type 35-40wpm, with 95% accuracy
• Ability to maintain high levels of confidentiality
• Excellent attention to detail
• Ability to work independently
• Ability to multi-task