Customer Service Representative

Nmtransfer; Neenah (WI); On-site; Full time

Job summary

A family-owned transportation company, N&M Transfer, is seeking a Customer Service Representative for their support team in Neenah, Wisconsin. This role involves managing customer pick-up orders, addressing requests, and ensuring smooth communication with drivers and dispatch. The position offers competitive pay, benefits, and a dynamic work environment.

Benefits

Competitive wages

Outstanding benefit package

401(k) Plan with company match

Paid holidays and vacations

Free onsite health clinic

Qualifications

• Strong work and attendance record required.
• Good communication and problem-solving skills needed.

Responsibilities

• Entering pick-up orders from customers.
• Coordinating and troubleshooting customer issues.
• Verifying delivery ETA’s using tracking systems.

Skills

Communication

Interpersonal skills

Organizational skills

Problem-solving skills

Typing/keyboarding ability

Education

High school diploma or equivalent

Job description

N&M Transfer, a family-owned transportation company, is responsible for the transportation of millions of pounds of commodities a day throughout our regional area. N&M’s team of skilled truck drivers, forklift operators, mechanics and office employees work together to provide a superior next-day transportation service which positively affects our local economy.

Position Description

N&M Transfer is searching for Customer Service Representatives to work on our Support team at our corporate office in Neenah. Our Customer Service Reps are responsible for entering pick-up orders from customers as well as dealing with high volume and special requests. Coordinating and/or trouble shooting with OS&D to resolve customer issues. Verifying ETA’s on deliveries by communicating with drivers, dispatch, or by using driver tracking system. This position will have hours of 9:00am to 5:00pm, Monday-Friday.

Qualifications:

• High school diploma or equivalent
• Good work and attendance record
• Good communication, interpersonal, organizational and problem-solving skills
• Typing/keyboarding ability

What N&M Transfer Offers You:

• Competitive wages – Starting at $18.22 per hour
• Outstanding benefit package including medical, dental, vision, flexible spending, disability, and paid life insurance
• Company sponsored life insurance, dental, and health reimbursement arrangements
• Paid holidays and vacations
• 401(k) Plan with a substantial company match, which is 100% vested immediately
• Free onsite health clinic

Interested individuals are encouraged to complete our online customer service application or stop in during normal business hours to apply in person.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.