Customer Service Representative

Fix Network World; Naples (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Modern facility

Team culture

Full-time position

Professional development

Supportive leadership

Job summary

ProColor Collision in Naples, FL, seeks a Customer Service Representative to welcome customers, manage vehicle intake and delivery, and document damage for the repair process.

You will coordinate with insurance partners, explain repair steps, and ensure accurate paperwork in the BMS. This is a front-office, high-volume role emphasizing professionalism and teamwork.

Qualifications

• Experience in customer service or front-office roles.
• Ability to communicate clearly with customers and insurers.
• Familiarity with office software for documentation.

Responsibilities

• Greet customers and manage vehicle intake and delivery processes.
• Document damage and photos, and explain repair steps to customers.
• Process intake, delivery, and payment paperwork with accuracy.
• Schedule appointments and liaise with insurance partners.
• Keep front-office records and the BMS up to date.

Skills

Customer service

Negotiation

Verbal & written communication

Discretion & tact

Computer proficiency

Education

High school diploma or GED

Tools

Mitchell RepairCenter

MS Word

Excel

Email systems

Job description

ProColor is part of Mondofix Inc. (Fix Network) a global leader in collision, glass and mechanical repair services. Our family of brands also include Fix Auto, NOVUS Glass, Speedy Glass USA, Speedy Auto Service and SRP. Each of our 2,000 plus points of service worldwide are owned and operated by local business owners making an impact in their community by creating jobs and delivering the highest standards of safety and customer experience.

Join a new modern, state-of-the-art collision center with 15,000 sq. ft. of workspace, fully air-conditioned for year-round comfort!

A brand-new ProColor Collision center is opening soon, and we're building our team from the ground up. This is your chance to join a state-of-the-art, fully air-conditioned facility right as our doors open.

As a ProColor Collision Customer Service Representative, you'll play a key role in creating an outstanding experience for every customer who walks through our doors, delivering a legendary customer experience from vehicle intake through delivery. As a brand ambassador, the CSR ensures every customer interaction reflects professionalism, transparency, and care. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering excellent customer service,come help us launch something great!

Key Responsibilities

• Deliver an exceptional customer experience aligned with ProColor best practices and LEI performance standards
• Greet customers and manage vehicle intake and delivery processes
• Conduct vehicle walk‑arounds; document related and unrelated damage
• Take photos of vehicle condition and upload documentation into the Business Management System (BMS)
• Explain the repair process clearly and set expectations with customers
• Prepare and process intake, delivery, and payment documentation (deductibles, customer pay, etc.)
• Schedule and follow up on customer appointments based on shop availability
• Communicate with customers and insurance partners via phone, email, text, and video calls
• Collaborate with the production and sales teams to ensure timely, high‑quality vehicle delivery
• Assign work orders to technicians as required
• Keep the BMS and related systems accurate and up to date
• Support front office operations, administrative tasks, filing, and data entry
• Import, verify, and maintain accurate records in accounting systems
• Maintain a clean, organized, and professional front office environment
• Comply with all company policies, procedures, and health & safety standards
• Perform other related duties as assigned

Qualifications & Requirements

• High school diploma or GED required
• Valid driver’s license with a clean driving record
• Previous customer service experience required (body shop experience preferred)
• Administrative or data entry experience (preferred)
• Experience with Mitchell RepairCenter (preferred)
• Estimating experience considered a plus
• Strong negotiation and objection‑handling skills
• Excellent verbal and written communication abilities
• High level of professionalism, discretion, and tact
• Computer proficiency (MS Word, Excel, email systems)

Working Conditions

• Regular use of computers, phones, and office equipment
• Occasional lifting or moving of items up to 50 lbs
• Overtime may be required based on business needs

Why Join ProColor?

• Join a modern, state-of-the-art collision center with 15,000 sq. ft. of workspace, fully air-conditioned for year-round comfort
• Team-oriented, customer-first culture
• Stable, full-time position in a growing organization
• Opportunities for professional development
• Supportive leadership and collaborative environment

ProColor is an equal opportunity employer. We welcome applicants from all backgrounds, experiences, and cultures.

Diversity, Equity, Inclusion and Accessibility

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are dedicated to providing equal employment opportunities to all qualified candidates.

Reasonable accommodations are available throughout the recruitment process and employment lifecycle in accordance with applicable laws. If you require accommodation during any stage of the recruitment process, please inform us and we will work with you to address your needs.