Customer Service Representative

Ryder System, Inc.; Morris (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Employee discounts

Holidays and PTO

Job summary

Ryder System, Inc. in Morris, IL is hiring a Customer Service Representative (Warehouse) to support inbound sales, inventory management, and order fulfillment.

The role requires delivering excellent customer service, effective communication, and cross-functional collaboration with Sales, Marketing, Operations, and Asset Management. The position emphasizes handling customer inquiries, resolving complaints, and maintaining accurate records.

Qualifications

• H.S. diploma/GED required.
• One (1) year or more in sales and/or customer service required.
• DOT Regulated No.

Responsibilities

• Handle inbound and outbound customer communications to resolve issues and answer questions.
• Maintain inventory levels and coordinate with Maintenance and Asset Management to meet customer demands.
• Coordinate with Sales, Marketing, Operations to ensure a great customer experience and smooth order processes.
• Generate and process purchase/repair orders and maintenance of files.
• Support workflow planning to improve productivity and scheduling.

Skills

Communication skills

Customer service

Time management

Problem solving

Team collaboration

Education

High school diploma or GED

Job description

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MOVE YOUR CAREER FORWARD WITH RYDER! Be a vital player for one of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World! We are immediately hiring a Customer Service Representative in Morris, IL for our Supply Chain Solutions division.

Summary

The Customer Service Representative (Warehouse) position work cross functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills. This individual is responsible for inbound sales calls, maintains appropriate inventory levels, and interacts with customers; gives information in response to inquires, and resolves customer complaints and answers customers' questions.

Essential Functions

• Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations.
• Execute customer communication protocol
• Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.
• Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands
• Workflow management: enhance productivity through effective scheduling and planning
• Generate purchase/repair orders and maintenance of files
• Parts management: contribute to cost containment through inventory planning and warranty

Additional Responsibilities

• Ensures compliance with all company, local, state, federal and other regulatory agencies policies
• Performs other duties as assigned

Skills and Abilities

• Strong verbal and written communication skills
• Ability to get both verbal and written communication across that has the desired effect
• Goal oriented, drive for results, assertive, and deal well with ambiguity
• Possesses a high degree of initiative
• Must have high level of energy and be a self-motivated and self-directed person
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
• Ability to focus on multiple projects and activities simultaneously
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Demonstrates customer service skills

Qualifications

• H.S. diploma/GED required
• One (1) year or more in sales and/or customer service required
• DOT Regulated No

Pay Type

Hourly paid Weekly

Hourly Pay

$21.21 per hour based on experience

Schedule

1st shift: Monday-Friday 8:00 am- 4:30 pm

Benefits

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

Pay Type: Hourly

Minimum Pay Range: $21.21

Maximum Pay Range: $21.21

Benefits Information

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

Job Category: Customer Service

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