Customer Logistics Associate

Ryder System, Inc.; Warren (MI); Hybrid; USD 43,000 - 58,000; Full time

Benefits offered by this job

Medical

Dental

Vision benefits (start at 30 days)

401(k) with company match

Employee stock purchase options

Paid time off within first year

Job summary

Ryder System, Inc. in Warren, MI seeks a Customer Logistics Associate (Hybrid) to supervise front-line staff and support location operations.

The role emphasizes payroll, DOT log management, safety training, and acting as a liaison between hourly workers and management to resolve customer issues. Responsibilities include dispatch/routing, KPI reporting, and maintenance of attendance records while supporting daily expense control and A/P logs.

Qualifications

• H.S. diploma/GED required.
• One year or more Warehouse, Transportation, Logistics or a distribution environment required.
• One year or more Experience in a customer service environment required.
• Knowledge/experience in transportation, warehouse or distribution environment (e.g., shipping, receiving, inventory management, distribution or dispatch) intermediate preferred.
• Knowledge of warehouse, software applications, routing and dispatching software applications intermediate preferred.
• Understanding of DOT, OSHA and all other safety related regulations strongly preferred.

Responsibilities

• Provide front-line supervision and administrative support for the location.
• Assign work to hourly staff and help meet daily operational goals.
• Payroll/Billing and safety/compliance duties.
• DOT log review, preparation and submission.
• Safety training/orientations and incident handling.
• Liaise between hourly workers and management; address customer issues.

Skills

Front-line supervision

Communication skills

Multi-tasking

Time management

Team collaboration

Customer service

Education

High School diploma/GED

Tools

Routing software

Dispatch software

Job description

Job Seekers can review the Job Applicant Privacy Policy by clicking here. Job Description: MOVE YOUR CAREER FORWARD WITH RYDER! Be a vital player for one of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World! We are immediately hiring a Customer Logistics Associate in Warren MI (Hybrid) for our Supply Chain Solutions division. Pay Type: Exempt / Salary paid weekly Annual Salary Pay: $50,000 per year based on experience Schedule: Monday-Friday 8:00 am – 5:00 pm (Hybrid, in office Tuesday- Thursday Monday & Friday remote).

Summary

Provide front-line supervision and administrative support for the location. Primarily responsible for the assignment of work to non-exempt personnel, as well as the attainment of daily operational goals within his/her assigned functional area.

Essential Functions

• Payroll/Billing Complies with all Safety Maintenance and Compliance.
• DOT log review, preparation and submission.
• Conducts Safety Training/Orientations.
• First point of contact for collisions and injuries.
• Updates/Maintains STAR.
• Conducts safety meetings in conjunction with other management.
• Handles front line customer requests; identifies and elevates any customer issues if needed.
• Acts as a liaison between hourly workers and management.
• Elevates any employee relations issues as appropriate.
• Quality Assurance.
• Dispatch/Routing.
• Driver communications (e.g., location updates, settlement reports, weekly paycheck stubs).
• Profit and Loss (P&L) responsibility (e.g., supplies, expenses, etc.)
• Maintains location A/P log.
• Supply/uniform ordering.
• Maintains all attendance/vacation records for hourly employees.
• Key Performance Indicators (KPI) reporting to Manager prior to distribution.

Additional Responsibilities

• RD 2000 Responsibilities.
• SOX invoice reconciliation preparation for approval at the highest level.
• Recommends location process initiation and/or improvements needed.
• Any location specific requirements may be required.

Skills and Abilities

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as member of a team.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Detail oriented with excellent follow-up practices.
• Must possess strong verbal and written communication skills internally as well as externally.
• Ability to prioritize, organize and accomplish work.
• Knowledge/experience in transportation, warehouse or distribution environment (e.g., shipping, receiving, inventory management, distribution or dispatch) intermediate preferred.
• Knowledge of warehouse, software applications, routing and dispatching software applications intermediate preferred.
• Understanding of DOT, OSHA and all other safety related regulations strongly preferred intermediate preferred.

Qualifications

• H.S. diploma/GED required.
• One (1) year or more Warehouse, Transportation, Logistics or a distribution environment required.
• One (1) year or more Experience in a customer service environment required.
• Knowledge/experience in transportation, warehouse or distribution environment (e.g., shipping, receiving, inventory management, distribution or dispatch) intermediate preferred.
• Knowledge of warehouse, software applications, routing and dispatching software applications intermediate preferred.
• Understanding of DOT, OSHA and all other safety related regulations strongly preferred intermediate preferred.
• Travel DOT Regulated None.

Benefits

• Medical.
• Dental.
• Vision Benefits start at 30 Days.
• 401 (K) Savings Plan with a company match.
• Discounted employee stock purchase options.
• Quality employee discounts that save you money on tools, cars, appliances, travel and more.
• All major holidays paid and Paid time off within your first year.
• Up to 12 weeks paid maternity leave.

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Job Category Logistics

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type: Salaried Minimum Pay Range: $50,000 Maximum Pay Range: $50,000.

Benefits Information: For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.

Equal Opportunity Statement

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Additional Screening

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800‑793‑3754.

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