Customer Service Representative

Weber Logistics; Moreno Valley (CA); On-site; USD 22,000 - 33,000; Full time

Job summary

Weber Logistics in Moreno Valley, CA, seeks a Customer Service Representative to be the first point of contact for external customers. You will process orders, enter inbound shipments, and respond to inquiries, ensuring accurate invoicing and timely updates.

This role supports warehouse operations and customer account administration. The ideal candidate has strong communication, multitasking, and interpersonal skills, with proficiency in Microsoft Office.

Qualifications

• High school diploma or GED required.
• Six months to one year of experience and/or training.
• Ability to multitask in a fast-paced environment.
• Strong customer service and communication skills.
• Ability to read and interpret safety rules, operating and maintenance instructions and procedure manuals.
• Proficient in Microsoft Office.

Responsibilities

• Be the first point of contact for external customers and process orders accurately.
• Enter inbound shipments into inventory using Weber systems or customer system.
• Manage order releases, system updates, and customer notifications.
• Provide shipping and tracking information to customers.
• Maintain positive relationships by addressing inquiries and disputes regarding invoices, shipments, or inventory.
• Coordinate between warehouse and customers for account administration and visits.
• Generate custom reports and provide clerical support as needed.
• Perform other duties as assigned.

Skills

Customer Service

Multitasking

Prioritization

Effective Communication

Reading Instructions

Reporting

Interpersonal Skills

Team Collaboration

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Job Type

Full-time

Description

Position Summary

The primary responsibility of this role will be to act as the first point of contact with external customers. Provide prompt, courteous and effective customer service in processing customer orders. Using either a customer designated computer system or the Weber’s system; the CSR will receive inbound orders, process shipments requests in accordance to any specifications and respond to customer inquiries. Support the safety efforts and customer service requirements.

Essential Job Functions

• First point of contact with external customer providing prompt, courteous and efficient customer service. Process all customer orders in accordance to customer specifications
• Process all customer inbound product shipments; enter product into inventory using customer’s computer system or Weber systems
• Receive and processes all order releases, including systems update and customer notification
• Assure proper invoicing of accounts through customer activity reports. Furnish shipping and tracking information to customers as required
• Maintain positive customer relationship by responding to all inquiries and complaints regarding invoices, shipments or inventory counts
• Act as liaison between the warehouse and customer in the administration of customer accounts. Participate in all customer facility visits
• Provide clerical support services as required by customer: generating custom reports and responding to specific needs
• Performs other duties as assigned

Requirements

Qualifications

• Ability to multi-task in a fast paced environment
• Manage priorities in a timely and efficient manner within critical deadlines
• Accuracy in handling customers’ orders
• Strong customer service skills
• Ability to communicate effectively
• Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers and employees of organization.
• Apply common sense understanding to carry out instructions furnished in a written, oral or diagram form.
• Able to deal with problems involving several concrete variables in standardized situations.
• Strong analytical skills, as well as, independent thinking/reasoning ability.
• Strong interpersonal skills required.
• Able to work effectively with a wide range of personnel.
• Proficient in Microsoft Office

Education, Experiences, Certificates/Licenses and/or Registrations

• High School diploma or GED
• Six months to one year experience and/or training: or equivalent combination of education and experience

Work Environment and Safety Equipment Required

While performing the duties of this Job, the employee is regularly required to sit, walk and stand to perform work. The employee is required to reach with hands and arms, smell, talk and hear. The employee must be able to lift, push, pull or move up to ten (10) pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision and ability to adjust focus. The noise level in the office work environment is usually quiet to moderate. The overall work environment is a general warehouse/distribution environment with MHE operations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hearing protection must be worn in designated areas.
• Fully enclosed shoes or safety shoes must we worn in designated areas.
• Safety glasses must be worn in designated areas.
• Other PPE as required by the company.

The Company reserves the right to add, modify, change or rescind the work assignments in accordance with business needs, and to make reasonable accommodations so that qualified employees can perform the essential function of the job.