Customer Service Representative

Lakefield Veterinary Group; Minnesota; On-site; USD 10,000 - 60,000; Part time

Job summary

Lakefield Veterinary Group is looking for a Customer Service Representative to assist clients and ensure a positive experience at the hospital. The ideal candidate should be passionate about animal care, have strong customer service principles, and be a multitasker. This part-time position offers a flexible schedule with no weekends required and various employee benefits.

Benefits

Free uniforms annually

Generous personal pet discounts

Paid continuing education

Health/Dental/Vision insurance

Paid time off

Quarterly Bonus Potential

Qualifications

• 1+ years in pet retail sales or customer service preferred.
• Experience in a veterinary or medical facility preferred.
• Strong knowledge of medical terminology preferred.

Responsibilities

• Assist clients and document pet's history.
• Schedule appointments and manage client flow.
• Handle cash management and resolve customer complaints.

Skills

Customer Service Principles

Conflict Resolution

Active Listening

Attention to Detail

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

CUSTOMER SERVICE REPRESENTATIVE (CSR)

What We Do Matters

Our hospital is built on a foundation of core values that guide everything we do. How we treat pets, clients, our Team Members, and our communities matters. Our core values aren't just a blurb in a company handbook. These values are at the heart of who we are and what we do, and we are proud to live by them every day.

Our Culture

At Excelsior Animal Hospital, we believe the best way to provide compassionate, quality care to pets is by putting relationships with our clients, patients, Team Members, and community at the heart of everything we do.We're a close-knit group of veterinary professionals who pride ourselves on our ability to offer mentorship, support, a collaborative workplace, excellent communication, patient care, and client education skills. In addition to caring for pets, we also care for each other. Through day-to-day interactions and organized team-building activities, we create an environment where personal health and well-being is important and every individual matters.We offer a complete benefits package, including free uniforms annually, generous personal pet discounts, paid CE, six paid holidays, paid time off, and health/dental/vision insurance. Oh, and we like to have fun!

Advance Your Career

Are you ready to see what's possible? Are you a positive, empathetic person who would be a great addition to ourteam? If you are seeking an exciting and challenging position in a fun-loving team environment at a well-established, small animal hospital, this position is for you. We're looking for a rock star individual who is passionate about helping clients as they are about helping their furry friends. We offer a schedule with some flexibility and the opportunity to become a leader in our clinic. Our ideal candidate will be a self-starter, a great multitasker, a team player, and have attention to detail.

POSITION SUMMARY:The Customer Service Representative(CSR) assistsnew and current clients and promotes hospital services. They schedule client visits and drive the flow of clients and pets through the hospital to aid the productivity of the veterinary medical team. Ensures good communication with the clients and coordinates the care of the pets, influencing clients to return and refer their friends and families.We are a small, close-knit team that prides itself on excellent communication, patient care, and client education skills. Our perfect candidate will have an outgoing personality, be a great multitasker & team player, and have attention to detail.

WHAT YOU'LL DO (Essential Functions):

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun
• Assist incoming clients. Document and enter the pet's history, service data, and other pertinent information within the practice management software
• Answer questions from clients on the phone and in person, acting as an initial triage to determine the patient's service needs. Refer the patient to the appropriate veterinary staff as needed
• Schedule client appointments and follow-up exams. Work with Veterinariansand veterinary staff as needed to ensure optimal scheduling
• Assist outgoing clients by providing all necessary instructions, information, and invoices. Dispense prescription items per the Veterinarian's instructions and sell retail products
• Responsible for cash management, including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer
• Respond to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem
• Assist the hospital leadership with administrative duties as needed, including but not limited to providing data and creating reports
• Support a practice environment that promotes collaboration and teamwork and ensure the delivery of quality, compassionate, effective, and efficient health care to pets
• Comply with all practice policies, quality assurance guidelines, and minimum standards of care
• Perform other duties and projects as requested

WHAT WE'RE LOOKING FOR (Essential Qualifications):

Education:

• High School Diploma or GED required

Experience:

• 1+ years in a role in pet retail sales or customer service preferred, but not required
• Experience in a veterinary or medical facility preferred

Knowledge, Skills, and Ability:

• Strong knowledge of effective customer service principles
• Strong knowledge of medical terminology preferred
• Advanced proficiency with Microsoft Office Suite
• Advanced written, verbal, typing, and active listening communication skills
• Excellent customer relations and interpersonal skills
• Effective conflict resolution skills with experience in defusing stressful situations
• Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Effectively and quickly respond to requests in a proactive manner
• Excellent attention to detail and high level of accuracy

PHYSICAL DEMANDS:
While performing the duties of this job, the team member is regularly required to talk and hear. The team member must frequently use a computer for long periods of time. Specific vision abilities are required to do this job, including close vision. This position requires walking and/or standing for long periods of time, bending, reaching, grasping, and repetitive motions. Must be able to lift up to 30 lbs unassisted, 50 lbs with assistance. The working environment may be stressful with aggressive, frightened, abused, or injured animals that may bite or scratch.

SUPERVISORY RESPONSIBILITIES:

This position does not carry any supervisory responsibilities, but may evolve into a leadership position for the right candidate!

JobType: Part-time

Salary: From $17.00 per hour DOE, will negotiate compensation

Schedule:

• Monday through Friday, 3-4-day workweek (NO WEEKENDS!)

• We are looking for coverage on Wednesdays, Thursdays, and Fridays

Work Location: Excelsior, MN

Benefits:

• Employee Assistance Program

• Health/Dental/Vision Insurance

• Paid Time Off

• Annual Uniform Allowance

• Personal Pet Discounts

• Quarterly Bonus Potential

And much more!!!