Customer Service Representative

Liberty Diversified International; Minnesota; On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health/dental/vision insurance options

Paid time off

401(k) with company matching

Annual discretionary profit sharing

Flexible spending and health savings

Life and disability insurance

Tuition assistance

Wellness and mental health resources

Financial advising services

Job summary

Liberty Diversified International is seeking a Customer Service Specialist/Representative in Minnesota to communicate with customers, enter orders, schedule shipments and support Sales, Coater Scheduler and paper shipment scheduler. The representative will work with production and shipping to achieve on-demand deliveries for customers.

The role requires a High School Diploma and 3+ years in customer relations, with proficiency in Microsoft Office and familiarity with ERP/CRM tools considered a

Qualifications

• High School Diploma required.
• 3+ years in customer relations/service.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Strong written and verbal communication skills.
• Enthusiastic, customer-focused, self-motivated and assertive.
• Collaborative team player and detail oriented.

Responsibilities

• Maintain customer records with up-to-date specs, files and pricing.
• Process and monitor customer orders to align with facility strategy.
• Communicate order status, changes and inquiries to customers.
• Assist sales with quotations as needed.
• Resolve problems by coordinating with internal teams.
• Support Key Account Manager on activities for accounts and orders.
• Expedite information flow to manufacturing on specs and orders.
• Process coater product shipments and outsourced conversions.
• Serve as backup to Senior Planner Scheduler (Coater).
• Serve as backup to Planner Schedule (Paper Machine shipment).
• Perform all other duties as assigned.

Skills

Strong communication skills

Customer focused

Team player

Self-motivated

Detail oriented

Adaptable to fast-paced environment

Education

High School Diploma Required

Associate’s degree preferred

Tools

Microsoft Office

JDE / BI / CRM platforms

Job description

Description

The Customer Service Specialist/Representative is responsible for communicating with customers, entering orders, scheduling shipments and performing a variety of additional activities to facilitate excellent customer relationships supporting Sales, Coater Scheduler and paper shipment scheduler. The Customer Service Representative will have a basic understanding of manufacturing processes and will work with production and shipping staff to achieve on demand customer deliveries to meet the needs of our customers.

Description

The Customer Service Specialist/Representative is responsible for communicating with customers, entering orders, scheduling shipments and performing a variety of additional activities to facilitate excellent customer relationships supporting Sales, Coater Scheduler and paper shipment scheduler. The Customer Service Representative will have a basic understanding of manufacturing processes and will work with production and shipping staff to achieve on demand customer deliveries to meet the needs of our customers.

Duties and Responsibilities

• Maintains customer records, including contact information. Ensure accuracy of files by maintaining up to date specification file, customer account file and price file.


• Receives, processes/enters and monitors progress of customer orders to align the overall business strategy of the facility.


• Communicates with customers regarding issues such as order status, order changes and confirmations, as well as any complaints or questions.


• Assist sales with quotations as needed.


• Resolves customer problems directly or by collaborating with others in the organization.


• Supports/communicates with the Key Account Manager on a regular basis regarding activities for customer accounts and orders.


• Responsible for expediting flow of information regarding specifications, orders and customer requirements to manufacturing.


• Process coater product shipments and outsourced product converting


• Serve as a backup to the Senior Planner Scheduler (Coater)


• Serve as a backup to the Planner Schedule (Paper Machine shipment scheduler)


• All other duties as assigned

Required Education, Experience And Skills

• High School Diploma Required


• 3+ Years of previous Customer Relations/Service experience


• Computer experience using spreadsheets, database, and word processing software such as Microsoft Office (Word, Excel, PowerPoint)


• Enthusiastic, customer focused, self-motivated, innovative and assertive


• Strong written and verbal communication skills


• Strong attention to detail


• Ability to thrive in a fast-paced, ever-changing environment


• Strong prioritization and organization skills


• Must be a collaborative team player.


• Ability to remain flexible and adapt.


• Ability to work well with all personalities at all levels of the organization

Preferred Education, Experience And Skills

• Associate’s degree in business, Sales or Marketing preferred


• Previous experience with JDE, BI & Customer Relationship management platforms highly preferred

Compensation & Benefits

The starting pay range for this position is $24.11-$30.14 per hour. The compensation posted is the anticipated pay for the position at the time of the posting. We may pay above or below posted amount based on several factors, including, but not limited to education and/or certifications, skills, experience, or work location. Some positions may qualify for additional compensation in the form of bonuses.

• health/dental/vision insurance options


• paid time off


• 10 paid holidays


• 401(k) plus company matching and annual discretionary profit sharing


• flexible spending and health savings account options


• life and disability insurance


• tuition assistance


• wellness and mental health resources


• financial advising services

Eligibility in benefit programs is based on hours worked per week.

Physical Requirements

• Regular sitting, standing, and walking throughout the day to accomplish tasks


• Manual and finger dexterity used regularly with some repetitive finger motions


• Ability to work in front of a computer screen for long periods of time


• Specific vision abilities include close and distance vision; able to identify colors, small letters, and numbers; hand/eye coordination, depth perception and able to adjust focus


• Hearing and speaking


• Other conditions may include frequent reaching, stretching, pushing, pulling, pinching, grasping, and gripping.

About Our Company

Comprised of multiple companies with headquarters in New Hope, Minnesota, Liberty Diversified International (LDI) is a privately held company employing more than 1,900 individuals across our manufacturing facilities, production facilities and core business operations in Minnesota, Iowa, Nebraska, Illinois, Mississippi, Texas, Arizona, Virginia, California, and Mexico. With deep roots in the corrugated box manufacturing industry, we operate in the core markets of paper, packaging, workplace products, corrugated plastics and building products.

Since 1918, our values – Caring, Innovation, Trust and Excellence – have guided our day-to-day activities. We believe that when our employees are aligned with these values, we create superior service and solutions for our customers. The LDI family of companies includes Liberty Packaging, Liberty Paper, Liberty Plastics (Custom Solutions and Quarrix Building Products) and Safco.

Liberty Diversified International is an equal opportunity employer and makes all employment decisions without regard to race, color, sex, religion, age, creed, sexual orientation, national origin, marital status, disability, or any other protected class.