Customer Service Representative

Liberty Diversified International, Inc.; Chatfield (MN); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

Health/dental/vision insurance

Paid time off

10 paid holidays

401(k) match

Profit sharing

FSA/HSA options

Life and disability insurance

Tuition assistance

Wellness resources

Financial advising

Job summary

Liberty Diversified International in Becker, MN is seeking a Customer Relations professional to maintain customer records, process orders, and support sales with quotations. You will liaise with customers on order status and changes, resolve issues, and coordinate with manufacturing to meet customer specifications.

The role requires 3+ years in customer relations, proficiency with Microsoft Office, and strong communication, detail orientation, and collaboration.

Qualifications

• High School Diploma required.
• 3+ years of customer relations/service experience.
• Computer experience with spreadsheets, databases and word processing software such as Microsoft Office.
• Enthusiastic, customer focused, self-motivated, innovative and assertive.
• Strong written and verbal communication skills.
• Strong attention to detail.
• Ability to thrive in a fast-paced, ever-changing environment.
• Strong prioritization and organization skills.
• Must be a collaborative team player.
• Ability to remain flexible and adapt.
• Ability to work well with all personalities at all levels of the organization.

Responsibilities

• Maintains customer records, including contact information and files.
• Receives, processes and monitors customer orders.
• Communicates with customers on order status, changes and confirmations; handles questions or complaints.
• Assist sales with quotations as needed.
• Resolves customer problems directly or with others in the organization.
• Supports the Key Account Manager on activities for customer accounts and orders.
• Expedites flow of information regarding specifications, orders and customer requirements to manufacturing.
• Process coater product shipments and outsourced product converting.
• Serve as a backup to the Senior Planner Scheduler (Coater) and Planner Scheduler (Paper Machine).
• All other duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Team collaboration

Adaptability

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Office Suite

JDE

BI

CRM platforms

Job description

Location: Becker, MN, United States
Business Unit: Liberty Paper
Remote Type: Hybrid Remote

DUTIES AND RESPONSIBILITIES

• Maintains customer records, including contact information. Ensure accuracy of files by maintaining up to date specification file, customer account file and price file.
• Receives, processes/enters and monitors progress of customer orders to align the overall business strategy of the facility.
• Communicates with customers regarding issues such as order status, order changes and confirmations, as well as any complaints or questions.
• Assist sales with quotations as needed.
• Resolves customer problems directly or by collaborating with others in the organization.
• Supports/communicates with the Key Account Manager on a regular basis regarding activities for customer accounts and orders.
• Responsible for expediting flow of information regarding specifications, orders and customer requirements to manufacturing.
• Process coater product shipments and outsourced product converting
• Serve as a backup to the Senior Planner Scheduler (Coater)
• Serve as a backup to the Planner Schedule (Paper Machine shipment scheduler)
• All other duties as assigned

REQUIRED EDUCATION , EXPERIENCE AND SKILLS

• High School Diploma Required
• 3+ Years of previous Customer Relations/Service experience
• Computer experience using spreadsheets, database, and word processing software such as Microsoft Office (Word, Excel, PowerPoint)
• Enthusiastic, customer focused, self-motivated, innovative and assertive
• Strong written and verbal communication skills
• Strong attention to detail
• Ability to thrive in a fast-paced, ever-changing environment
• Strong prioritization and organization skills
• Must be a collaborative team player.
• Ability to remain flexible and adapt.
• Ability to work well with all personalities at all levels of the organization

PREFERRED EDUCATION, EXPERIENCE AND SKILLS

• Associate’s degree in business, Sales or Marketing preferred
• Previous experience with JDE, BI & Customer Relationship management platforms highly preferred

COMPENSATION & BENEFITS

The starting pay range for this position is $24.11-$30.14 per hour. The compensation posted is the anticipated pay for the position at the time of the posting. We may pay above or below posted amount based on several factors, including, but not limited to education and/or certifications, skills, experience, or work location. Some positions may qualify for additional compensation in the form of bonuses.

At LDI, we are pleased to provide employees with a comprehensive benefits package including:

• health/dental/vision insurance options
• paid time off
• 10 paid holidays
• 401(k) plus company matching and annual discretionary profit sharing
• flexible spending and health savings account options
• life and disability insurance
• tuition assistance
• wellness and mental health resources, and financial advising services

Eligibility in benefit programs is based on hours worked per week.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation s may be made to enable individuals with disabilities to perform the essential functions.

• Regular sitting, standing, and walking throughout the day to accomplish tasks
• Manual and finger dexterity used regularly with some repetitive finger motions
• Ability to work in front of a computer screen for long periods of time
• Specific vision abilities include close and distance vision; able to identify colors, small letters, and numbers; hand/eye coordination, depth perception and able to adjust focus
• Hearing and speaking
• Other conditions may include frequent reaching, stretching, pushing, pulling, pinching, grasping, and gripping.

ABOUT OUR COMPANY

Comprised of multiple companies with headquarters in New Hope, Minnesota, Liberty Diversified International (LDI) is a privately held company employing more than 1,900 individuals across our manufacturing facilities, production facilities and core business operations in Minnesota, Iowa, Nebraska, Illinois, Mississippi, Texas, Arizona, Virginia, California, and Mexico. With deep roots in the corrugated box manufacturing industry, we operate in the core markets of paper, packaging, workplace products, corrugated plastics and building products.

Since 1918, our values – Caring, Innovation, Trust and Excellence – have guided our day-to-day activities. We believe that when our employees are aligned with these values, we create superior service and solutions for our customers. The LDI family of companies includes Liberty Packaging, Liberty Paper, Liberty Plastics ( Custom Solutions and Quarrix Building Products ) and Safco.

Liberty Diversified International is an equal opportunity employer and makes all employment decisions without regard to race, color, sex, religion, age, creed, sexual orientation, national origin, marital status, disability, or any other protected class.