Customer Service Representative

Freeland Animal Hospital; Minneapolis (MN); In loco; USD 26.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

D&D crew

Annual team trips

Pride Week scrubs celebration

Descrizione del lavoro

Lake Harriet Veterinary in Minneapolis seeks an experienced Customer Service Representative for a full-time position. The CSR will recruit new clients, promote hospital services, schedule visits, and coordinate care for pets while delivering friendly, knowledgeable service.

Ideal candidates have 1+ years in retail/customer service, a background in medical facilities preferred, and strong communication and organizational skills. Flexible scheduling and a supportive team environment are offered.

Competenze

• High school diploma or GED required.
• 1+ years in retail sales or customer service preferred.
• Experience in a medical facility desired.

Mansioni

• Welcome clients and pets and educate on preventive care.
• Document and enter pet history and services in the software.
• Direct flow of clients to ensure smooth patient care.
• Schedule appointments and follow-up exams with veterinarians.
• Dispense items per veterinarian instructions and sell retail products.
• Handle cash and perform daily reconciliation.
• Respond to complaints professionally and resolve issues.

Conoscenze

Customer service principles

Medical terminology

Office software

Communication skills

Interpersonal skills

Multitasking

Detail orientation

Formazione

High School Diploma or GED

Strumenti

Microsoft Office

Descrizione del lavoro

Lake Harriet Veterinary seeks an experienced Customer Service Representative for a Full-Time position at our seven doctor practice in the heart of Minneapolis. With more then a third of our staff surpassing 10 years of employment at LHV, we are excited to welcome in a new team member that is looking to make our clinic a long-term place of work that they are proud to be a part of.

We are nestled into a quaint neighborhood and have curated a supportive space with low turnover that promotes a healthy work-life balance. Our team members care deeply about each other and the work we do every day. Joining our team comes with the opportunity to join in the fun of the LHV Dungeons and Dragons crew, our annual trip to the British Arrow Awards at the Walker Art Center, and a coordinated day wearing a rainbow of scrubs in celebration of Pride Week. These are just a few of the perks of being part of the LHV community!

We are looking for a self-motivated, team player to join our inclusive, talented team consisting of 30 employees. Applicants must be kind, respectful of staff and clients, and ready to work in a busy practice. We provide flexible scheduling and close early on Fridays at 4:00pm and at 12:00pm on Saturdays.

We look forward to hearing from you!

POSITION SUMMARY

The Customer Service Representative (CSR) actively recruits new clientsand promotes hospital services. Schedules client visits and drives the flow of clients and petsthrough the hospital to aid the productivity of the veterinary medical team. Ensures goodcommunication with the clients, and coordinates the care of the pets, influencing clients to returnand refer their friends and families.

WHAT YOU’LL DO (Essential Functions)

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service,and Fun
• Maintain knowledge of the services the hospital provides and utilizes the information topromote the hospital’s services and products to existing and prospective customers
• Welcome clients and pets, ensuring that they are comfortable in the hospital, andeducating the clients about preventative care and pet health needs
• Assist incoming clients. Document and enter the pet’s history, requested services, andother pertinent information within the practice management software
• Direct the flow of clients and pets to ensure superior client care and maximum productivityof the veterinary medical team
• Answer basic questions from clients on the phone and in person, act as an initial triage todetermine patient’s service needs. Refer the patient to the appropriate veterinary staff asneeded
• Schedule client appointments and follow-up exams. Work with Veterinarian(s) andveterinary staff as needed to ensure optimal scheduling
• Assist outgoing clients by providing all necessary instructions, information, and invoices
• Dispense prescription items per the Veterinarian’s instructions and sells retail products
• Responsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer
• Respond to customer complaints in a professional, courteous manner and act satisfactorilyto resolve the problem
• Support a practice environment that promotes collaboration and teamwork to ensure thethedelivery of quality, compassionate, effective, and efficient health care to pets
• Comply with all practice policies, quality assurance guidelines, and minimum standards ofcare
• Perform other duties and projects as requested

WHAT WE’RE LOOKING FOR (Essential Qualifications)

Education

• High School Diploma or GED required

Professional Licenses/Certifications: None

Experience

• 1+ years experience in retail sales or customer service preferred
• Experience in a medical facility desired

Knowledge, Skills and Ability

• Ability to provide effective customer service principles
• Basic knowledge of medical terminology
• Basic proficiency with a variety of computer programs including Microsoft Office Suite
• Basic written, verbal, and active listening communication skills
• Strong customer relations and interpersonal skills
• Exercises tact and diplomacy in dealing with sensitive issues and situations
• Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Strong organizational and time management skills
• Effectively and quickly responds to requests in a proactive manner
• Strong attention to detail and high level of accuracy

PHYSICAL DEMANDS

While performing the duties of this job, the team member is regularly required to talk and hear.
The team member must frequently use a computer for long periods of time. Specific vision
abilities are required to do this job including close vision. This position requires walking and/or
standing for long periods of time, bending, reaching, grasping, and repetitive motions. May be
exposed to disinfectant/sanitation chemicals, pets dander, and excretions. This position is
exposed to low to moderate noise levels. Must be able to lift up to 30 lbs. unassisted, 50 lbs. with
assistance. Must be able to work flexible hours including evenings and weekends.

About Lakefield

We believe exceptional veterinary care starts with exceptional people.

We partner with hospitals across the country to preserve what makes each practice special - its people, culture, and connection to community - while providing the operational support and resourcesthat allow teams to thrive.

As we grow, wearecommitted to creating an environment where team members feel respected, supported, and empowered to deliver outstanding care.

Our Values

Our culture is built on five core values that guide how we workand serve:

• Respect
• Learning
• Do theRightThing
• WowService
• Fun

If these resonate with you,you’llfit right in.

Equal Employment Opportunity

Lakefield Veterinary Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members and applicants.

Compensation Range

$19—$22 USD