Customer Service Rep

SBM Management_; Chicago (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Benefits package

Job summary

SBM Management is seeking a Customer Service Representative focused on cleanliness and sanitation. The role involves performing janitorial duties, operating cleaning equipment, and reporting hazards to supervision.

A professional appearance and cooperative team participation are expected, with emphasis on customer service in a fast-paced environment. Qualifications include potential forklift certification and the ability to read and interpret procedures.

Qualifications

• Education is not strictly required; 3–6 months training or experience preferred.
• Must read and interpret instructions, procedures and manuals.
• Good verbal and written communication is essential.
• Familiarity with cleaning chemicals and safe handling.

Responsibilities

• Perform janitorial duties and sanitation of assigned areas.
• Operate motorized cleaning equipment and maintain equipment.
• Report incidents and hazardous conditions to supervisor.
• Maintain a clean work area and follow safety protocols.
• Interact professionally with staff and customers.

Skills

Bilingual

Strong communication

Reading instructions

Cleaning methods

Teamwork

Education

No specific education required

3–6 months training or experience

Tools

Cleaning equipment

Forklift certification

Job description

Title:Customer Service RepJob Description:Job OverviewThe Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.Roles & ResponsibilitiesTo perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.Perform janitorial dutiesPerform all duties listed on the daily scheduleOperate motorized cleaning equipmentMaintain daily upkeep of assigned areaReport incidents and hazardous conditions to supervisorComply with safety rules, policies, and proceduresPerform work assignments in a team with other employeesPerform repetitive tasksMaintain clean work areaFollow all protocols, company procedures, policies, and rulesTake direction and respond to supervisionTalk with lead, supervisor, co-workers, managers, and customers in a professional mannerFill in during staff shortageSupport shift lead in completing punch-list itemsUse proper personal protective equipmentPresent a professional appearance and conductUnderstand customer service and satisfactionUnderstand reporting systems, and of the environmentQualificationTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.Certificates, Licenses, Registrations: May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified.Knowledge, Skills, and Abilities:Bilingual a plusAbility to read and interpret instructions, procedures, manuals, and other documentsStrong verbal and written communication skills.Knowledge of cleaning methods and equipment and willing to share with team.Knowledge of the upkeep and care of the cleaning equipment.Knowledge of cleaning compounds and chemicals, and their safe, efficient use.Supervisory ResponsibilitiesThis position has no supervisory responsibilities.Physical Demands & Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Shifts and CompensationMonday-Friday: 10:00am-6:00pm$15.50-$16.50 per hourBenefits:SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:www.sbmmanagement.com/careers Careers – SBMSBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.