Customer Service Representative

ZF; Marshall (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Annual Incentive Plan

Paid Vacation

401k Plan

Health Care Benefits

Paid Holidays

A strong diversity culture

Community outreach activities

Job summary

ZF is seeking a Customer Service Representative in Marshall, IL to manage delivery performance, coordinate shipments, and serve as the main liaison between customers and internal teams. You will ensure data accuracy, monitor orders, and support continuous improvements in a fast-paced environment.

The role offers a base compensation range of $60,000 to $85,000 per year, with factors affecting actual base pay. Candidates must be authorized to work in the United States without sponsorship.

Qualifications

• Associate’s degree in related field with 3+ years in customer service or planning.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications (Outlook, Excel, Word).
• Strong organizational and problem-solving skills in a fast-paced environment.
• Ability to manage multiple tasks and provide after-hours support when needed.

Responsibilities

• Manage delivery performance and coordinate daily shipment activities through SAP.
• Review customer requirements and maintain deliveries, master data, and related records.
• Serve as primary contact for inquiries, providing shipment updates and issue resolution.
• Monitor EDI transactions and purchase orders to anticipate production-impacting issues.
• Participate in meetings to review delivery performance, quality, and corrective actions.
• Collaborate with internal teams and customers to investigate issues and implement improvements.
• Maintain accurate customer documentation, forecasts, and capacity planning data.
• Support training, health, safety, and travel for customer-related activities.

Skills

Interpersonal skills

Verbal and written communication

Organizational skills

Time management

Multitasking

Team collaboration

Education

Associate’s degree

Tools

SAP

Microsoft Excel

Microsoft Word

Outlook

Job description

Customer Service Representative

Country/Region: US

Location:

Marshall, IL, US, 62441

Req ID 89883 | Elec Op - Marshall, United States Capri USA Group, Inc.

Customer Service Representative

About the Team

As a Customer Service Representative at ZF, you will play a key role in ensuring customer satisfaction by managing delivery performance, coordinating shipment activities, maintaining critical customer data, and serving as the primary liaison between customers and internal teams. This position thrives in a fast-paced, collaborative environment where strong communication, problem-solving, and organizational skills contribute to operational excellence and continuous improvement.

The expected base compensation for this role is $60,000.00 - $85,000.00 annually. Actual base compensation within the identified range will vary based on factors relevant to the position.

What you can look forward to as Customer Service Representative:

• Manage customer delivery performance by maintaining established On-Time Delivery (OTD) goals and coordinating daily shipment activities through SAP.

• Review customer requirements, create deliveries, and maintain system data including scheduling agreements, master data, and other customer service records.

• Serve as the primary point of contact for customer inquiries, providing shipment updates and resolving delivery, quality, and service-related issues.

• Monitor customer communications, including EDI transactions and purchase orders, and escape issues that may impact production plans, sales, or customer satisfaction.

• Participate in production and cross-functional meetings to review delivery performance, quality concerns, production status, and corrective actions.

• Collaborate with internal teams and external customers to investigate issues, implement solutions, and support continuous improvement initiatives.

• Maintain accurate customer documentation, forecasts, and capacity planning information while supporting business reporting requirements.

• Support team and organizational growth by assisting with training, complying with health, safety, and environmental requirements, and traveling as needed for customer-related business activities.

Your profile as Customer Service Representative:

• Associate’s degree in a related field with a minimum of 3 years of experience in customer service, materials planning, or production planning.

• Excellent interpersonal skills with the ability to collaborate effectively in a team-oriented environment.

• Strong verbal and written communication skills.

• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.

• Strong organizational, time management, problem-solving, and critical-thinking skills.

• Ability to thrive in a fast-paced, multi-tasking environment and provide after-hours support when required.

ZF does not offer visa sponsorship for this role (e.g., H-1B, TN), and candidates must be authorized to work in the U.S. without requiring sponsorship by ZF now or in the future. This role also does not include any immigration-related support, including—but not limited to—being listed on government forms, providing documentation for work authorization, coordinating with universities, or participating in training plans or other procedures related to visa status (e.g., H-1B, TN, F-1 OPT/CPT, J-1, O-1, L-1, E-3, and any other status requiring employer sponsorship or immigration-related support). IF YOU REQUIRE ANY FORM OF VISA SPONSORSHIP OR ANY IMMIGRATION SUPPORT NOW OR IN THE FUTURE, PLEASE DO NOT APPLY.

Why you should choose ZF:

• A supportive collaborative team environment

• Annual Incentive Plan

• Paid Vacation

• 401k Plan

• Health Care Benefits

• Paid Holidays

• A strong diversity culture

• Supportive Employee Groups and community outreach activities

Divisional Information:

This position is part of ZF’s ADAS & HPC business, which is entering an exciting new phase of growth and transformation within the advanced automotive technology space. The business unit is planned for divestiture, creating a unique opportunity to help shape the future of next-generation driver assistance and high-performance computing technologies.

DIVERSITY COMMITMENT:

Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Aff…

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF: