Customer Service Representative

arcadiacold; Mansfield (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

arcadiacold in Mansfield, Texas is seeking a Customer Service representative to provide assistance and guidance for customer requests. The role involves processing orders, generating reports, and maintaining customer relationships to ensure satisfaction.

The ideal candidate will possess strong communication and organizational skills, be proficient in Microsoft Office, and demonstrate a high level of attention to detail. This position offers an opportunity to work in a dynamic environment and develop professional skills.

Qualifications

• Ability to multi-task and prioritize workload.
• Willingness to carry out procedures as directed.
• Comfortable working independently or as a team.

Responsibilities

• Develop and maintain customer relationships in a professional manner.
• Process hold/release of inventory.
• Serve as first point of contact to resolve customer issues.

Skills

Excellent verbal and written communication skills

Excellent organizational skills

Proficient computer skills

Strong sense of urgency

High level of attention to detail

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Position Overview and Purpose

This role will be responsible for providing Customer Service assistance and guidance for their assigned site. The Customer Service department handles all customer requests, order entry, running daily reports and works very close with all departments to ensure all customer requests are handled in a timely manner.

Essential Functions and Basic Duties

• Develop and maintain customer relationships in a professional manner
• Process hold/release of inventory
• Review receipts/outbounds for accuracy
• Invoice and verify accounts accurately and in a timely manner
• Generate customer reports per customer request as needed
• Verify inventory and notify customers of potential shortages
• Ensuring electronic transactions are not failing
• Coordinate with Operations on special customer requests, expediting when necessary.
• Serve as first point of contact to resolve customer issues.
• Maintain and file documentation in an organized and comprehensive way.
• Perform other duties and special projects as needed.

Qualifications

• High school diploma or GED
• Excellent verbal and written communication skills.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Proficient computer skills, including Microsoft Office Suite.
• Strong sense of urgency and ability to meet deadlines.
• High level of attention to detail.
• Willingness to carry out procedures as directed.
• Understand and follow verbal instruction, written instruction, and company policies
• Comfortable working independently or as a team.

All qualified Arcadia Cold Storage and Logistics applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.