Customer Service Representative

PSG Global Solutions; Mansfield (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading recruitment firm in Mansfield is seeking a Customer Care Representative (CCR) to provide solution-oriented customer service support. The ideal candidate will manage customer orders, assist with data analysis, and contribute to process improvements. Candidates must have strong customer service experience and analytical skills. This role offers a path for career growth within a supportive work environment.

Qualifications

• Customer Service experience required.
• Strong analytical and problem solving ability.
• Excellent oral and written communication skills.

Responsibilities

• Provide solution-oriented support related to customer service.
• Assist with master data of customers and contract pricing analysis.
• Manage customer orders and requests.

Skills

Customer Service experience

Analytical skills

Communication skills

Interpersonal skills

Experience with Salesforce.com

Education

High school diploma or Bachelor's preferred

Tools

Microsoft Office Access

Excel

Tableau

Job description

At Real we're always looking for new and ambitious people to help deliver exceptional service levels, change the lives of the candidates we represent and partner with some of the world's best pharmaceutical, biotechnology and medical companies.

As specialists in recognising talent we pride ourselves on not just finding the best people for our client partners but on our ability to spot the best and brightest talent to work for us. We are also renowned for providing training and long-term career opportunities to help our employees be the best they can be, so they can continue to deliver the expertise Real has become famous for.

Relationships are at the heart of everything we do and ensure that our clients and candidates continue to work with us again and again. This ethos is also what shapes how we work as a business. We encourage and reward knowledge sharing and have various support networks and international forums to enable our employees to keep up-to-date with changes happening across their industries and share local insight to deliver true global perspectives.

Job Description

• The Strategic Partner Services & Solutions Customer Care Representative (CCR) is responsible for providing solution-oriented support related to all areas of customer service.
• The CCR will also assist with master data of customers and contract pricing analysis for our key strategic customers.
• The position includes, but is not limited to, managing customer orders and requests, managing customer and pricing setup requirements, performing account and contract analysis, and data auditing.
• The Strategic Partner Services & Solutions CCR will support the Strategic Solutions Manager to drive standardization, sustainability, and quality services & solutions.
• The Strategic Partner Services & Solutions CCR will also support Lean OpEx initiatives and will work to recognize and create process improvements to drive efficiency, effectiveness, accuracy, and quality.

Qualifications

• Bachelor's preferred, but at least a high school diploma with comparable experience.
• Customer Service experience required.
• Experience in the following data domains preferred: product, customer, pricing, rebates & tracings, and Salesforce.com.
• Strong analytical and problem solving ability.
• Excellent oral and written communication skills.
• Excellent interpersonal, team oriented skills.
• Ability to synthesize complex issues and present resolution to all levels of management.
• Knowledge in Microsoft Office Access and Excel, Sequel Viewpoint, Tableau, or other data mining and analytics tools preferred.
• Ability to work in matrix environment.
• Experience with sequel queries and tableau is a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.

IF THIS IS THE JOB OPPORTUNITY FOR YOU GIVE ME A CALL AT 646-618-8925 ASAP! I want to know more about your preferences.

If in case you know someone who might be interested for this, feel free to pass it along. I look forward to hearing from you!