Customer Service Representative

Apex Systems, LLC; Madison (WI); Remote; USD 24,000 - 34,000; Part time

Benefits offered by this job

Medical insurance

401K

HSA

Job summary

Apex Systems is seeking a Remote Customer Service Representative to support participants in retirement plans. The role involves SME-level guidance on operations products, systems, and processes, with a focus on day-to-day client care and collaborative problem-solving.

Responsibilities include handling inquiries, processing requests per regulatory rules, and serving as a product resource for internal departments.

Qualifications

• High School Diploma or GED required.
• Associate degree or equivalent work experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as day-to-day client contact for participants, providing guidance on retirement provisions and ensuring client needs are met.
• Work with Retirement team on more complex problem resolution.
• Research and gather information to respond to inquiries from customers or advisor requests.
• Process service requests and system transactions according to business rules and regulatory requirements.

Skills

Strong communication

Education

High School Diploma

Associate's Degree

Job description

## Job Description# Customer Service RepresentativeApply**Job#: 3057760****Job Description:**Remote Customer Service Representative**Location**: 100% Remote**Start 11/30** - anticipated 6 month contract with potential for extension**Pay**: $21/hr**Schedule**: Mon-Fri 8AM-5PM CST**Job Purpose:**This position, working with a limited degree of supervision, serves on the Participant Service Center – a call center supporting participants of retirement plans. This position serves as a Subject Matter Expert (SME) on Operations Products, Systems, and Processes.**Job Responsibilities:*** Serve as day-to-day client contact for participants, providing guidance and support to participants on retirement provisions and ensuring clients' needs are met.* Work with other members of the Retirement team on more complex problem resolution.* Conduct primary and secondary research and collects information to respond to inquiries from customers or other client and advisor requests as needed* Processes and makes decisions around service requests and system transactions based on the customer request and in accordance with business and regulatory rules* Serve as a product resource for internal departments of the organization**Job Requirements:*** Strong verbal/written communication skills* Associate's Degree in Business or equivalent work experience is preferred* MUST have High School Diploma or GED equivalent *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.**Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy**Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.**Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.**If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.**UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.***Employee Type:** Contract**Remote:** Yes**Location:** Madison, WI, US**Job Type:****Date Posted:** October 29, 2026**Pay Range:** $21 - $21 per hour