Customer Service Representative

Clopay Corporation; Madison (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Tuition reimbursement

Paid holidays

Sick time

Vacation time

401(k) plan

Job summary

Clopay Corporation in Madison, WI is seeking a qualified Customer Service Representative to support our distribution center operations. You will enter orders, assist with quotes, and manage invoicing under automation system controls. A high school diploma and 3–5 years of manufacturing customer service experience are required.

Proficiency in Microsoft Office and strong clerical skills are essential. Excellent communication and attention to detail are expected.

Qualifications

• Minimum 3–5 years of customer service experience, preferably in manufacturing.
• High school diploma required; basic computer skills with MS Office.
• Experience with clerical tasks and order entry is beneficial.

Responsibilities

• Communicate with customers in person at the Distribution Center and by telephone to enter orders under automation system controls.
• Assist in pricing of quotes and orders under automation system controls.
• Balance daily invoice edit.
• Audit open order reports weekly.
• Follow up on customers’ claims for credit.
• Manage invoicing on COD and open-term accounts.
• Maintain bookkeeping procedures for current open terms and COD accounts.
• Assist with furnish and install programs and related invoicing.
• Distribute all incoming and outgoing mail.
• Handle incoming telephone calls: field product and accounting inquiries.
• Perform various administrative duties.

Skills

Customer service

Data entry

Microsoft Office

Phone communication

Education

High School Diploma

Tools

Automation system

Job description

Clopay Corporation is North America’s largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team. We have an excellent opportunity for a Customer Service Representative in our Madison, WI Distribution Center.

In this position, the successful candidate will perform the following job responsibilities:

• Communicate with customers in person at the Distribution Center and by telephone in entering orders under automation system controls.
• Assist in pricing of quotes and orders under automation system controls.
• Balance daily invoice edit.
• Audit open order reports weekly.
• Follow up on customers’ claims for credit.
• Manage all system invoicing on COD and open-term accounts.
• Manage bookkeeping procedures required for setting up and maintaining current open terms and C.O.D. accounts, including requisitions for new customer codes.
• Assist with furnish and install programs whenever necessary, and process furnish and install invoicing and installer payables.
• Distribute all incoming and outgoing mail.
• Handle all incoming telephone calls: field telephone calls for product, as well as calls concerning bookkeeping or accounting matters.
• Various administrative duties

Job Requirements

• A high school degree is required, along with a minimum of 3-5 years of customer service experience, preferably in a manufacturing environment.
• Basic computer skills are required with a familiarity of Microsoft Office Products.
• Previous clerical or office experience is beneficial.

Our employees are rewarded with competitive compensation, comprehensive benefits including tuition reimbursement, paid holidays, sick and vacation time as well as a matching 401(k) savings plan.

EOE.