Customer Service Representative

RCI Offroad; Loveland (CO); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Health Benefits

Health Savings Account

401K

Descripción de la vacante

RCI Off Road in Loveland, Colorado, is seeking a customer service representative to join our on-site, full-time team. You will handle calls, emails, and chats, provide a best-in-class experience, and support order processing and returns.

This role runs 9:30 a.m. to 6:00 p.m. (potential shift to 7:30 a.m. to 4:00 p.m.), Monday through Friday, emphasizing teamwork, clear communication, and a passion for the off-road/overlanding community.

Formación

• High school diploma or equivalent is required.
• Prior customer service experience is preferred.
• Proficiency with Slack/Gmail and MS Office is expected.

Responsabilidades

• Assist customers via phone, email, and chat with a focus on creating a best-in-class experience.
• Check order statuses and provide timely updates to customers.

Conocimientos

Customer service

Communication

Multitasking

Teamwork

Phone etiquette

Off-road knowledge

Educación

High school diploma or equivalent

Herramientas

Slack

Gmail

Microsoft Office

Descripción del empleo

Description

RCI Off Road, headquartered in Loveland, Colorado, is a premier manufacturer of aftermarket truck and SUV accessories. We are deeply committed to our craft and take immense pride in engineering and manufacturing innovative solutions that exceed customer expectations. Every product we create is meticulously designed and rigorously tested to ensure its quality, durability, and performance. We are looking for a customer service representative to join our dynamic and rapidly growing team. This is an on-site full-time position and offers competitive compensation.

Position Description

The ideal candidate will be responsible for offering excellent customer service, managing phone calls, emails, etc. 9:30 a.m. to 6:00 p.m. (this may potentially change to 7:30 a.m. to 4:00 p.m.) , Monday through Friday. This role is a vital part of our customer service and sales team, ensuring effective communication and offering excellent service levels to our customers.

Responsibilities

• Serving our customers well by offering a best-in-class experience
• Answering and directing phone calls, chats, and emails in a professional and timely manner and offer exceptional service levels.
• Checking order statuses and providing updates to customers.
• Entering orders for customers who prefer not to use our website.
• Taking detailed messages for customer service issues or technical support inquiries.
• Using communication and organization tools such as Slack and Gmail effectively to coordinate with the team and manage tasks.
• Resolving customer order issues (Returns and warranty)
• Order Verification and Payment Support
• Other Duties as Required – In this role you will be required to support other areas as needed, such as customer pick-ups. These duties will be assigned as needed.

Requirements

• Enthusiasm and profound knowledge of the off-roading and overlanding marketplace and enthusiast trends.
• A customer-oriented approach with the ability to handle stressful situations calmly and professionally.
• High school diploma or equivalent; further education or certification is a plus.
• Proven work experience as a prior customer service agent, front office representative, or similar role.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft or Google Office Suite and ability to quickly learn new software, including Slack.
• Excellent organizational skills with the ability to multitask.
• Unrelenting desire to serve customers
• Technical automotive repair/maintenance experience
• Excellent oral and written communication skills
• Professional phone etiquette
• Ability to work in a team environment

Perks Of Working With Us

• Paid Time Off: Enjoy work-life balance with paid leave
• Health Benefits: Comprehensive health, dental, and vision insurance
• Health Savings Account: Save for medical expenses tax-free
• 401K: Secure your future with our retirement plan

What does Success Look Like?

• Providing every customer with a best-in-class experience!
• Living by our values in all that you do.
• Communication – Transparency – Collaboration – Trust – Respect
• Accountability