Customer Service Representative

Jobot; Louisville (KY); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An innovative company in the sustainability sector is seeking a Customer Service Representative to enhance customer experiences while promoting eco-friendly practices. This role involves being the primary contact for clients, addressing inquiries, and ensuring satisfaction through effective communication. If you're a detail-oriented multitasker with a passion for making a positive impact, this position offers the chance to grow in a supportive environment with excellent benefits and opportunities for advancement. Join a mission-driven team dedicated to sustainability and customer excellence!

Benefits

Full medical, dental, and vision

Short-term and long-term disability

Life insurance

401k with match

Flexible working hours

Qualifications

• Strong multitasker who thrives in a dynamic environment.
• Customer-first mindset with exceptional written and verbal communication skills.
• Familiarity with order entry systems like NEXUS is helpful.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Recommend improvements in products and services to prevent future problems.

Skills

Customer Service

Communication Skills

Multitasking

Problem Solving

Education

High School Diploma

Bachelor's Degree

Tools

NEXUS

Job description

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This range is provided by Jobot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $19.00/hr

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Job details

Leading Sustainability Company in the Beverage Industry / Excellent Benefits + Upward Mobility!

This Jobot Job is hosted by Caitlyn Hardy

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary $17 - $19 per hour

A Bit About Us

Are you passionate about delivering exceptional customer experiences while making a positive impact on the planet? Our client, a mission-driven company in the sustainability industry, is seeking a Customer Service Representative / Account Manager to join their growing team.

In this hybrid customer service rep/account manager role, you’ll be the primary point of contact for customers and clients, ensuring satisfaction and building long-term relationships. You’ll handle day-to-day inquiries, proactively manage accounts, and collaborate across departments to provide thoughtful, solutions-oriented service.

If you're a natural communicator, detail-oriented, and thrive in a fast-paced, purpose-driven environment, we want to hear from you!



Why join us?


Offer full medical, dental, vision

Short-term and long-term disability

Life insurance

401k with match of fifty cents on the dollar up to 6%

Hourly rate

Job Details

• Confer with customers by telephone or email to provide information about products or services, take or enter orders, cancel accounts, reschedule orders, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken as needed.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Obtain and examine all relevant information to assess the validity of concerns and to determine possible causes, such as extreme weather conditions that delay shipments.
• Correctly enter customer orders into NEXUS, including completion of scheduling services and completing transactions by emailing order summaries to customers.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  
  

Ideal Candidate Profile

Strong multitasker who thrives in a dynamic environment

Comfortable working across departments and balancing shifting priorities

Background in logistics, shipping, or supply chain is a plus

Customer-first mindset with exceptional written and verbal communication skills

Familiarity with order entry systems like NEXUS or similar platforms is helpful

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Want to learn more about this role and Jobot?

Click our Jobot logo and follow our LinkedIn page!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Human Resources Services, Technology, Information and Internet, and Hospitals and Health Care

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