Customer Service Representative ...

Kentucky Pharmacists Association; Louisville (KY); On-site; USD 25,000 - 36,000; Full time

Job summary

Amerit Consulting seeks a Customer Service Representative (Pharmacy Support) in Louisville, KY for a six-month contract. You will handle inbound/outbound calls from patients, caregivers, and providers, provide accurate information, process refills and schedule shipments, and ensure a positive caller experience.

Training is onsite initially, with later schedule options, and pharmacy board technician registration is required within 30 days. Healthcare call center experience is preferred.

Qualifications

• Previous call center experience preferred.
• Healthcare experience is desired
• Pharmacy Board Technician Registration required within the first 30 days of employment.
• Excellent interpersonal communication skills

Responsibilities

• Handle inbound and/or outbound phone calls to/from patients, caregivers, and providers.
• Provide appropriate customer service and an effortless experience to the caller.
• Provide accurate information to the caller.
• Process refills and schedule shipments for patients or providers.
• Resolve the callers’ needs.
• Provide appropriate follow-up and next steps for the caller.
• Follow Cover My Meds policies and procedures.
• Ability to work a flexible work schedule.

Skills

Interpersonal communication

Problem solving

Phone support

Typing 35 wpm+

Tools

Microsoft Office

Job description

Overview

Our client, a Global Fortune 50 organization and one of world’s largest distributors of Healthcare systems, Medical supplies & Pharmaceutical products, seeks an accomplished Customer Service Representative (Pharmacy Support).

• Candidate must be authorized to work in USA without requiring sponsorship ***
• Duration: 6+ months contract w/ possibility of extension
• Location: Louisville, KY (5101 Jeff Commerce Drive, Louisville KY 40219)

Work Schedule

• Training will be onsite from 8am-430pm for the first 6-8 weeks.
• Permanent schedule once successful completion of training will be 9:30am-6:00pm OR 10:00am-6.30pm.

Job Duties And Responsibilities

• Handle inbound and/or outbound phone calls to/from patients, caregivers, and providers.
• Provide appropriate customer service and an effortless experience to the caller.
• Provide accurate information to the caller.
• Process refills and schedule shipments for patients or providers.
• Resolve the callers’ needs.
• Provide appropriate follow-up and next steps for the caller.
• Follow Cover My Meds policies and procedures.
• Ability to work a flexible work schedule.

Job Requirements/Previous Experience

• Previous call center experience preferred.
• Previous healthcare experience is desired
• Excellent interpersonal communication skills
• Strong problem-solving skills
• Proficient with Microsoft Office
• Able to type 35 wpm or greater.
• Pharmacy Board Technician Registration required within the first 30 days of employment.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.