Customer Service Representative

HCA Healthcare; Louisville (KY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Tuition Discounts

401(k) Match

Life Insurance

Paid Time Off

Employee Stock Purchase Plan

Job summary

Galen College of Nursing in Louisville, KY is seeking a Customer Service Representative to support the student experience as the first point of contact for prospective and current students via phone, email, and web chat.

You will handle enrollment questions, schedule campus appointments, and guide students through the enrollment process, providing courteous, accurate information consistent with Galen’s values. This role emphasizes teamwork and strong communication in a fast-paced setting.

Qualifications

• Bachelor’s degree preferred; experience in customer service may be accepted in lieu of education.
• Minimum of two years of experience in a customer experience-based environment.
• Computer proficient with Microsoft Office; strong verbal and written communication.
• Ability to work in a fast-paced environment with high attention to detail.
• Able to maintain a customer-friendly demeanor and flexible hours including evenings and some weekends.

Responsibilities

• Answer multiple incoming calls from prospective and active students to share detailed information and schedule appointments for all campuses.
• Ensure all student questions are answered and/or followed up with in a timely manner.
• Utilize Web Chat functionality to communicate directly with students.
• Develop a full understanding of the enrollment process within the college to provide accurate information to all inquiries.
• Provide exceptional customer service and outcomes that relate to Galen College of Nursing’s culture and core values.
• Other duties, as assigned, and logically associated with the goals and objectives of the College.

Skills

Customer service

Phone etiquette

Written communication

Attention to detail

Flexible hours

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

At Galen College of Nursing, we educate and empower nurses to change lives. Since 1989, we’ve dedicated our work to delivering high-quality nursing education with a student-first mindset. As one of the largest private nursing colleges in the country, we combine the support of a close-knit learning environment with the strength of a nationally recognized institution, HCA Healthcare.

That same passion for excellence in the classroom extends to our offices. At Galen, you’ll find a culture deeply rooted in collaboration, innovation, and a shared commitment to improving the future of healthcare. Your work directly touches the next generation of nurses, and your contributions help our students pursue their dream of a compassionate career.

If you’re looking for a career where you can make a difference, grow professionally, and be part of a caring team, we’d love for you to join us.

Position Overview:

As a Customer Service Representative at Galen College of Nursing, you will support the student experience within the College as an initial point of contact for prospective and active students through in-bound phone calls, emails, and web chat.

Key Responsibilities:

1. Answer multiple incoming calls from prospective and active students to share detailed information and schedule appointments for all campuses.

2. Ensure all student questions are answered and/or followed up with in a timely manner.

3. Utilize Web Chat functionality to communicate directly with students.

4. Develop a full understanding of the enrollment process within the college to provide accurate information to all inquiries.

5. Provide exceptional customer service and outcomes that relate to Galen College of Nursing’s culture and core values.

6. Other duties, as assigned, and logically associated with the goals and objectives of the College.

Position Requirements:

• Education: Bachelor’s degree, preferred. Prior experience in customer service may be accepted in lieu of education.

• Experience: Minimum of two years of experience in a customer experience-based environment

• Special Qualifications: Computer proficient with Microsoft Office. Excellent verbal and written communication skills. Ability to work in a fast-paced environment. High attention to detail. Able to maintain a customer-friendly demeanor. Able to work flexible hours including evenings and some weekends.

• Physical/Mental Demands & Work Environment: Must be able to sit at a desk for eight hours at a time. Ability to spend most of the day talking on the phone.

• Degree of Supervision: Minimal.

Benefits

At Galen College of Nursing, we want to ensure your needs are met. We offer a comprehensive package of medical, dental, and vision plans, tuition discounts, along with unique benefits, including:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.

• Free counseling services and resources for emotional, physical, and financial well-being

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for children, elders, and pet care, home and auto repair, event planning, and more.

• Consumer discounts through Abenity.

• Retirement readiness, rollover assistance services, and preferred banking partnerships.

• Education assistance (tuition, student loan, certification support, dependent scholarships).

• Colleague recognition program.

• Time Away from Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits. (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Galen College of Nursing is recognized as a 2023 National League of Nursing (NLN) Center of Excellence (COE). (https://galencollege.edu/news/galen-awarded-prestigious-nln-center-of-excellence-in-nursing-education-designation)

Galen’s Compassionate Care Model Values

• Inclusivity: I foster an environment that provides opportunity for every individual to reach their full potential.

• Character: I act with integrity and compassion in all I do.

• Accountability: I own my role and accept responsibility for my actions.

• Respect: I value every person as an individual with unique contributions worthy of consideration.

• Excellence: I commit myself to the highest level of quality in everything I do.

Learn more about our vision and mission (https://galencollege.edu/about/vision-mission/) .

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Customer Service Representative

Galen College of Nursing