Customer Service Representative

USA MOT Motion Industries, Inc.; Longview (WA); On-site; USD 25,000 - 32,000; Full time

Job summary

Motion Industries in Longview, WA is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision.

The role handles basic inquiries, quotes, order entry, and may negotiate prices within set parameters while ensuring customer satisfaction and healthy profitability. You will build relationships, coordinate with inventory and shipping, and support returns and backorders as part of daily activities.

Qualifications

• High school diploma or GED and 0–3 years related experience.
• Reliability and attention to detail required.
• Strong written and verbal communication.
• Proficient computer skills and internet product search.
• Product knowledge preferred.

Responsibilities

• Respond to basic customer inquiries regarding products, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influence Motion Industries' gross profit through negotiating the sale price and purchase price within parameters.
• May adjust non-contract pricing to meet customer demands based on competition while maximizing profit.
• Build customer relationships to drive repeat business by relating to the customer and driving process improvements.
• Order items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Source products in branch inventory, distribution center inventory or supplier inventory.
• Determine the most cost-effective shipping method for customer orders.
• Partner with Account Representatives to ensure customer satisfaction.
• Expedite backorders; pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Perform other duties as assigned.

Skills

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Tools

Business systems

Internet search

Job description

SUMMARY:

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

COMPENSATION:

$18.09 - $22.63/Hour

JOB DUTIES:

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE:

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES:

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders.

Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale.

Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.