Customer Service Representative

Third Party CS; Loma Linda (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Customer Service Representative to provide exceptional support to clients. The role involves answering inquiries, offering product information, and ensuring a positive customer experience. Ideal candidates will possess strong communication skills and a customer-focused attitude. Flexible working hours and remote options are available, making this an excellent opportunity for those looking to grow in the customer service field.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Opportunities for advancement

Flexible hours

Remote work options available

Qualifications

• Previous experience in customer support or related fields.
• Strong time management and prioritization skills.

Responsibilities

• Provide excellent customer care by assessing customer needs.
• Handle incoming calls, emails, and chats efficiently.
• Strive to meet and exceed personal and team targets.

Skills

Communication

Multitasking

Active Listening

Customer Focus

Tools

Basic Computer Skills

Job description

Description

The customer service representative will be responsible for answering client inquiries, providing product information, and assisting customers by being informative, empathetic, and eager to resolve issues quickly. Must be willing to listen, learn, and address any customer inquiries effectively.

Customer Service Job Duties and Responsibilities

1. Provide excellent customer care by assessing customer needs and offering appropriate solutions, troubleshooting, or guidance for a positive experience.
2. Handle incoming calls, emails, chats, and interactive voice response systems efficiently.
3. Follow all customer service procedures and policies diligently.
4. Strive to meet and exceed personal and team targets.
5. Record, organize, and file customer interactions and account updates accurately.
6. Upsell products or services when appropriate.
7. Schedule callbacks and appointments to resolve customer needs promptly.

Requirements

• Previous experience in customer support, client services, sales, or related fields.
• Excellent communication skills over the phone and other platforms.
• Basic computer skills and experience.
• Ability to multitask effectively.
• Strong time management and prioritization skills.
• Active listening skills, with the ability to relay information clearly and address questions or concerns.
• Customer-focused attitude to ensure positive experiences and resolutions.
• Health Insurance (dental and vision included).
• Excellent retirement plan.
• Opportunities for upward mobility into other positions and management roles.
• Flexible working hours.
• Remote work options available (work from home).

Benefits

• Health Insurance (dental and vision included).
• Excellent retirement plan.
• Opportunities for advancement into other positions and management.
• Flexible hours.
• Remote work options available (work from home).