Customer Service Representative

Border States; Lincoln (NE); On-site; USD 40,000 - 55,000; Full time

Job summary

A growing electrical supply company in Lincoln, NE, seeks a Customer Service representative to enhance sales and provide exceptional service. The role involves supporting day-to-day operations by obtaining orders, resolving billing issues, and collaborating with sales and marketing teams. Candidates should possess strong customer service skills and a minimum of two years in a related field. Technical understanding of electrical systems is preferred. This is a full-time position offering opportunities for growth within the company.

Qualifications

• Two years of prior customer service or sales experience preferred.
• Technical understanding of electrical systems is a plus.
• Ability to read, write, and speak in English is preferred.

Responsibilities

• Support the Customer Service Team with day-to-day operations.
• Work closely with sales and marketing to meet objectives.
• Provide timely follow-up on customer inquiries and orders.

Skills

Excellent customer service skills

Interpersonal communication

Organizational skills

Education

Two-year business/trade degree or equivalent experience

Tools

Microsoft Office (Excel, Word, PowerPoint)

SAP software

Job description

Be part of a growing, successful company in an exciting and challenging field.

Border States is 100% employee‑owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work.

This position will be located in: Lincoln, NE

Application Deadline: until filled

Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.

Job Summary

Supports the day-to‑day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow‑up on technical inquiries, maintains reports, actively participate in the marketing and sale of Border States' products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management and pricing development.

Responsibilities

Essential Functions

• Works closely with Border States' sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
• Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow‑up on customer inquiries, as required.
• Provides timely follow‑up on customer technical inquiries and requests.
• Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
• Actively participates in the marketing and sale of Border States' products and services.
• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
• Coordinates with the Customer Financial Services staff to resolve customer‑billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
• Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.

Non-essential Functions

• Attends sales meetings and training programs, as required.
• May assist with sales meetings and trade shows, as needed.
• May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.

Qualifications

• Minimum of a two‑year business/trade degree preferred or the equivalent in work experience.
• Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred.
• Technical ability to understand electrical systems with a minimum of two‑years of prior electrical distribution experience preferred.
• Ability to read, write and speak in English preferred.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software.

Skills and Abilities

• Excellent customer service skills include being competent, accurate, responsive and engaged.
• Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred.
• Ability to effectively plan and organize.

Physical Requirements

Frequency at which you would carry/lift in a typical day:

• Lift from Waist – <10 lbs: Not at all; 10 to 25 lbs: Not at all; 26 to 50 lbs: Not at all; 51 to 75 lbs: Not at all; 75 to 100 lbs: Not at all; 100+ lbs: Not at all.
• Lift from Floor – <10 lbs: Frequently; 10 to 25 lbs: Frequently; 26 to 50 lbs: Occasionally; 51 to 75 lbs: Occasionally; 75 to 100 lbs: Not at all; 100+ lbs: Not at all.
• Carried for Distance – <10 lbs: Not at all; 10 to 25 lbs: Not at all; 26 to 50 lbs: Not at all; 51 to 75 lbs: Not at all; 75 to 100 lbs: Not at all; 100+ lbs: Not at all.

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) – Continuously.
• Standing (for sustained periods of time) – Frequently.
• Walking (moving about on foot to accomplish tasks) – Frequently.analysis<|message|>We need to finish the JSON string. The assistant truncates at last and had broken token. Let's produce final JSON properly. We must produce the final HTML string fully. Will close tags properly. Continuing after line 42: The physical activity list we already had all
• . We need to ensure all list items have correct tags. We have 25 lines in list, closed properly. Let's rewrite final HTML string succinctly but include line breaks. Also ensure tags closed. I will draft final formatted description as one string with for line breaks, ensure quotes not inside p tags. Use & for &. Also ensure paragraphs for