Customer Service Representative

Imperial Brady; Levittown (PA); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid time off

Educational reimbursement

Adoption assistance

Job summary

Imperial Brady is seeking a Customer Service Representative (CSR) to serve as the voice of the customer throughout order fulfillment. The role requires coordinating with Sales, Vendors and internal teams to ensure satisfaction while processing service and equipment orders.

Strong written and oral communication is essential, with the ability to multitask in a fast-paced environment. The ideal candidate will have ERP/CRM experience, a collaborative mindset, and the ability to learn processes

Qualifications

• Strong reading, writing and comprehension skills.
• Clear and accurate oral and written communication.
• Ability to follow instructions, processes and SOPs.
• Willingness to learn product information through vendor trainings.
• Ability to work independently and in a team environment.
• Capability to multitask and troubleshoot with multiple parties.

Responsibilities

• Field orders for sales and equipment via email, phone, and CRM.
• Manage order fulfillment and quotes in ERP.
• Support inside sales tasks including pricing and product quotes.
• Create and maintain quotes with vendors and third parties.
• Serve as the main customer communication contact.
• Track shipments and provide updates to customers.
• Resolve customer complaints through cross-functional collaboration.
• Process returns for stock and direct orders.
• Coordinate with Sales, Operations, Vendors and BradyPLUS team.
• Operate daily in ERP and CRM environments.

Skills

Communication

Reading & writing

Multitasking

Team collaboration

Job description

Description & Requirements

The Customer Service Representative (CSR) represents the voice of the customer through the entire order fulfillment process. The CSR role at BradyPLUS is multi-dimensional and interdepartmental. The CSR is the main liaison between the customer, vendors and all internal departments to ensure good customer satisfaction while processing both Customer Service and Equipment order requests. The CSR partners with Sales Account Managers, and Vendors to work together as a team daily. Collaboration between this role and the Sales Team is paramount to the success of BradyPLUS.

Job Description

Description & Requirements

The Customer Service Representative (CSR) represents the voice of the customer through the entire order fulfillment process. The CSR role at BradyPLUS is multi-dimensional and interdepartmental. The CSR is the main liaison between the customer, vendors and all internal departments to ensure good customer satisfaction while processing both Customer Service and Equipment order requests. The CSR partners with Sales Account Managers, and Vendors to work together as a team daily. Collaboration between this role and the Sales Team is paramount to the success of BradyPLUS.

A successful CSR can communicate clear and accurate details both in oral and written language. They are hard-working, fun-loving, have the ethic to work under fast-paced and stressful situations, and the ability to juggle multiple tasks quickly and accurately. Their thorough experience with ERP and CRM systems will make them a successful candidate for this role.

Responsibilities Include

• Field sales and equipment orders via email, phone, and CRM system
• Manage order fulfillment processes
• Assist the Sales Team with inside sales tasks, including but not limited to, quoting and pricing new or repeat products and equipment
• Create and maintain all quotes through the ERP system, which includes working with vendors and 3rd parties on pricing, deviated costs, and pricing contracts.
• Act as point contact for customer communication
• Track shipments and convey updates to customers.
• Manage and resolve customer complaints, including communicating client issues to the appropriate departments and external sources, until resolution.
• Process returns for both stock and direct orders.
• Liaise with Sales, Operations, Vendors, and entire BradyPLUS team.
• Operate daily in ERP and CRM software environments
• Fulfill customer sample requests, by working with the DC and vendors.
• Other duties as assigned

The Ideal Candidate Will Have

• Strong reading, writing and comprehension skills
• Strong communication skills (written and oral)
• Ability to follow instructions, structure, and standard operating procedures.
• Ability to learn company processes, systems, and protocols thoroughly and accurately.
• Ability to thoroughly learn and be trained on product information through vendor trainings.
• Ability to work both independently and in a team environment.
• Ability to multitask and troubleshoot problems both quickly and accurately with multiple parties.

Compensation & Benefits

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About Imperial Brady

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team. Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors. Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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