Customer Service Representative

AlphaGraphics; Layton (UT); On-site; USD 30,000 - 45,000; Full time

Job summary

A local printing and marketing company in Layton is seeking an experienced customer service representative to manage client relationships and ensure satisfaction. In this role, you will support customers through the purchasing process, coordinate schedules, and communicate effectively with the production team. We require excellent communication skills and a professional demeanor. The position can be full or part-time, suitable for an enthusiastic team player who thrives in a fast-paced environment.

Responsibilities

• Act as a primary contact for clients.
• Assist with development and maintenance of client relationships.
• Consult and be a resource for clients during purchasing process.
• Communicate with production team and customers regularly.
• Understand and operate majority of equipment used in center.

Skills

Excellent written and verbal communication skills

Problem solving

Organizational skills

Time management

Customer service demeanor

Responsiveness to customer needs

Relationship building

Education

High School diploma or GED

College education in Marketing, Communications or Business

Tools

Basic computer software

Job description

We are looking for an ambitious and experienced customer service representative to work full or part-time at our center. If you thrive in a fast paced environment where every day brings a new challenge, AlphaGraphics of Layton could be the fit for you! We are a locally owned printing, marketing, and visual communications company and we are looking for an enthusiastic team player to join our team.

Responsibilities

• Act as a primary contact for clients
• Assist with the development and maintenance of client relationships
• Consult and be a resource for clients during the purchasing process
• Be knowledgeable of all products and services offered
• Have a full understanding of pricing and be able to create and follow up on printing, signage, and marketing materials estimates
• Communicate with production team and customers on a regular basis
• Review customer files to ensure production quality and accuracy
• Be highly responsive to customer inquiries
• Understand and consult with customers on internet and print marketing solutions
• Strategize with customers by listening, interpreting their needs, and advising on solutions
• Communicate courteously with customers though email, over the phone, and in person
• Assist customers with the resolution of any problems that may arise
• Understand and operate majority of equipment used in the center

Qualifications

• Excellent written and verbal communication skills
• Ability to problem solve and be solutions oriented
• Highly detailed with strong organizational and time management skills
• Understanding of basic computer software
• The ability to learn new software quickly
• Professional customer service demeanor
• Highly responsive to customer needs
• Ability to create and maintain customer relationships
• Ability to coordinate multiple schedules
• 2-3 years facing customer service experience required
• High School diploma or GED required, college education in Marketing, Communications or Business preferred