Customer Service Representative

Hall's Culligan Water; La Vista (NE); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Career advancement

Upskilling

Job summary

Hall’s Culligan Water is seeking a Customer Service Representative to respond to inquiries by phone, text, and email, resolve issues, and deliver a positive customer experience in a busy dealership office.

This full-time role offers an 8:30 a.m. to 5:30 p.m. Monday through Friday schedule, paid time off, a comprehensive benefits package including a 401(k) with company match after the introductory period, and growth opportunities.

Qualifications

• High School diploma or GED required.
• Experience in high-volume customer service environment preferred.
• Excellent verbal and written communication skills.
• Ability to learn product knowledge quickly and apply it to resolve issues.
• Proficient in using computer and tablet applications; typing 40 wpm.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email to deliver an outstanding experience.
• Address customer concerns accurately, troubleshoot issues, and provide solutions.
• Handle routine and complex inquiries with professionalism.
• Develop and maintain knowledge of products and services to assist customers effectively.
• Document interactions in customer service software and coordinate with other departments as needed.

Skills

Customer service

Multitasking

Verbal communication

Written communication

Problem solving

Time management

Bilingual English/Spanish

Education

High School Diploma

Tools

CRM software

Ten-key

Typing 40 wpm

Computer literacy

Job description

As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.

As a Customer Service Representative (CSR), you’ll play a vital role in ensuring our customers receive a positive customer experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate for this position will genuinely enjoy interacting with our customers, will have an enhanced ability to resolve issues through strong product and service knowledge, and will effectively manage their time.

Why you’ll love working here:

• We offer a full-time, 8:30a to 5:30p Monday-Friday work schedule.
• You’ll receive paid time off (PTO) at a generous accrual rate.
• You’ll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
• We’re a stable and growing family-oriented company who regularly offers career advancement opportunities.
• We believe in upskilling our employees and promoting from within.
• You’ll have the opportunity to utilize Culligan equipment in your home free of charge!
• This role requires the ability to wear a telephone headset for extended periods, up to 8 hours per day, while handling inbound and outbound customer calls.
• Must have previous experience in a high-volume, fast-paced customer service role
• Must have excellent verbal and written communication skills.
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with professionalism.
• Bilingual is a plus (English Spanish)

Who should apply:

The personal attributes that will set you apart in our hiring process include empathy and resilience – our CSRs must demonstrate understanding and compassion towards customer concerns while also handling difficult situations constructively without becoming discouraged. We expect our CSRs to be adaptable to new processes and procedures and to maintain a positive attitude, even when challenging situations arise. It is imperative that our CSRs be comfortable multitasking in order to effectively manage multiple tasks and customer interactions simultaneously.

Technically speaking, the ideal candidate for this role will have demonstrated competency in computer and/or tablet use, with above average skills in computer applications. Our CSR’s must be able to quickly learn and adapt to new technologies and software systems as needed. We expect our CSRs to type a minimum of 40wpm, including ten-key, accurately and by touch. The ideal candidate’s technical skillset should be supported by strong communication skills, commitment to teamwork, and effective problem-solving skills.

• Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.

Product and service knowledge:

• Develop and maintain an understanding of our products and services to effectively assist customers and addresses their needs.
• Offer product/service recommendations and educate customers.
• Identify, troubleshoot, and resolve customer problems effectively.
• Collaborate with other departments to address customer concerns and provide solutions.

Time management:

• Efficiently manage and prioritize tasks to meet individual and team performance goals.
• Meet deadlines and response times while maintaining quality in work and customer interactions.

Documentation and reporting:

• Accurately document customer interactions and transactions in customer service software.
• Prepare and audit daily truck routes
• Assist with collection calls and special projects

Where you’ll work:

Culligan CSRs spend all their time working in the dealership, more specifically in an office environment requiring regular use of computers and multi-line phones – this means you must be able to sit for extended periods of time.

Qualifications

Education

Preferred

High School/GED or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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