Customer Service Representative

Abqpetcarehospital; Laurel (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Job summary

Friendship Veterinary Center and Urgent Care is seeking a full-time Customer Service Representative to support client interactions in a veterinary setting. The role involves greeting clients, handling phone inquiries, scheduling appointments, processing payments, and managing patient flow with a focus on quality, expediency, and accuracy.

Responsibilities include triaging patient needs (including emergent cases), maintaining client data in the practice management system, and escalating complex

Qualifications

• Minimum 3 years related customer service experience.
• Experience in a veterinary or medical setting is a plus.

Responsibilities

• Greet clients and respond to questions; provide expeditious service.
• Process incoming and outgoing patients, including scheduling and triage of needs.
• Answer phone calls and handle moderately complex inquiries; triage emergencies when needed.
• Process billing and payments and manage basic mail and email correspondence.
• Document and maintain client information in practice management software.
• Escalate complex issues to senior staff as appropriate.

Skills

Customer service

Phone handling

Billing & payments

Scheduling

Tools

Practice management software

Job description

Friendship Veterinary Center and Urgent Care is Hiring a Ful Time Customer Service Representative (30-40) hours per week. Customer service representatives are expected to:

Provide excellent and expeditious client experience; greet clients, respond to questions; process incoming and outgoing patients, and handles billing and payments. Answer phone calls, which may involve answering moderately complex questions, initial triage of patient needs including emergent cases, and scheduling appointments. Handle incoming and outgoing mail and e-mail. Monitor client waiting area to ensure cleanliness. Document and maintain client information, service data and other pertinent information within practice management software. Escalate complex matters to senior staff. Minimum of 3 years related (customer service) experience required.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose

: Give pets and the people who love them more quality years together

Mission

: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values

: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA:

Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.