Customer Service Representative

Quality Dairy Company; Lansing (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Quality Dairy Company in Lansing, MI is seeking a retail associate to provide fast, friendly service, stock shelves, and manage transactions. You will engage customers, upsell items, and ensure accurate cash handling.

The role includes receiving deliveries, maintaining clean stores, following safety policies, and completing training within 60 days. Flexible hours may be required, and prior retail experience is preferred.

Qualifications

• High School diploma or equivalent preferred.
• Retail customer service experience preferred.

Responsibilities

• Maximize customer satisfaction and sales by providing quick, friendly service and promoting add-ons.
• Handle customer questions, complaints, and returns promptly or escalate to management.
• Operate cash register, cash handling, and card transactions; ensure sales are tracked securely.
• Receive deliveries, stock shelves, rotate products, and check shelf tags.
• Maintain store security and safety; follow policies and complete opening/closing duties.
• Comply with alcohol/tobacco/lottery sales procedures.

Skills

Customer service

Cash handling

Stock replenishment

POS familiarity

Education

High School diploma or equivalent

Tools

POS system

Cash register

Job description

Position Summary:

Maximize customer satisfaction, perform cleaning duties, stock and handle products, perform cash handling and register operation duties.

Job Responsibilities:

• Maximize Customer Satisfaction and Sales Improvement – Provide quick, friendly service – Suggest additional and promotional items, optimize time of self to ensure Customer Service Plus One – Handle customer’s questions, complaints, and returns quickly and appropriately or refer to Management – Promote the use and benefits of the QD Card Cash Handling/Reporting and Register Operations – Perform shift and daily opening/closing activities as instructed/use of checklist – Perform duties and follow policy on cash handling/reporting – Ensure sales are recorded and cash is secure and accounted for as per policy – Ensure alcohol/tobacco/lottery and lotto sales are appropriately handled
• Safety and Security – Ensure internal and external store areas are kept free of safety hazards – Correct and report any safety or security violations, concerns, etc.
• Receiving, Stocking and Handling Products – Face stock (front label facing out), bending and stretching as needed to reach shelves at ground level or higher – Ensure proper rotation of products – Remove out-dates, damaged, and spoiled products – Receive and check-in deliveries, lifting and organizing containers weighing up to 50 pounds – Verify accuracy by comparing shipment to written order and report discrepancies in deliveries. – Verify shelf tags (accurate, readable) – Maintain storeroom and cooler stock neatly and orderly – Lift and organize cases of milk and other containers weighing up to 50 pounds one or more times a shift (in the cooler area, on the sales floor and outside) – Serve and prepare ice cream cones/cups – Prepare and package hot food for customers purchase if applicable – Lift and count returnable bottles and cans, stack neatly in designated area – Handle open products appropriately and according to health regulations
• Cooperate with other stores and company personnel – Demonstrate respect for employees and the company – Report to work as scheduled and in appropriate company uniform – Follow through on assigned tasks, demonstrate urgency in getting things done – Complete training assignments – Maintain confidentiality of store personnel and operations – Sign in and out using time and attendance system – Know and follow policies and procedures

Education/Experience

• High School diploma or equivalent preferred – Retail Customer Service experience preferred

Training

• Must complete the following within 60 days of hire – New Employee Orientation – New Employee Checklist – RTO (Ready Training on-line) – CSR Security – Must have passing scores (80%) on all written tests – Any additional training requested or required – Become cross trained in all attributes of the business

Physical Demands

Willing to work flexible hours when needed Ability to communicate effectively with customers and othe