Customer Service Representative -#13, 4500 W. Saginaw

Quality Dairy Co.; Lansing (MI); On-site; USD 16,000 - 22,000; Part time

Job summary

Quality Dairy Co. in Lansing, MI is seeking a part-time Customer Service Associate. You will maximize customer satisfaction, perform stocking and cashier duties, and assist with store operations to support sales and profits.

The role includes handling cash, basic register operations, and promoting QDCard benefits while maintaining store standards and safety procedures. Flexibility to work varied shifts is required.

Qualifications

• High School diploma or equivalent preferred.
• Retail Customer Service experience preferred.

Responsibilities

• Maximize customer satisfaction and sales improvement.
• Handle questions, complaints, returns, and refer to management.
• Promote QDCard benefits.
• Cash handling and register operations; ensure alcohol/tobacco/lottery sales compliance.
• Receive and stock products; maintain store areas and display signage.

Skills

Customer service

Communication

Flexibility

Teamwork

Education

High School diploma or equivalent

Job description

• Location 111 W MOUNT HOPE AVE,LANSING, MI, 48910-9093,United States


• Base Pay $13.75 / Hour


• Job Category 1st/2nd shift, Saginaw and Robins, store13


• Employee Type Part Time

Description

Our mission is to work as a team, taking responsibility in building loyalty with our customers and our co-workers, to improve sales, support all site operations to maximize profits, to exceed expectations providing product and services that combine high quality with integrity and to assist all internal and external customers to assure that their needs are met in a 'Customer Service Plus 1'manner.

Position Summary:

Maximize customer satisfaction, perform cleaning duties, stock and handle products, perform cash handling and register operation duties.

Job Responsibilities:

Maximize Customer Satisfaction and Sales Improvement

• Suggest additional and promotional items, optimize time of self to ensure Customer Service PlusOne


• Handle customer's questions, complaints, and returns quickly and appropriately or refer to Management


• Promote the use and benefits of the QDCard

Cash Handling/Reporting and Register Operations

• Ensure alcohol/tobacco/lottery and lotto sales are appropriatelyhandled

Safety and Security

• Ensure internal and external store areas are kept free of safetyhazards


• Correct and report any safety or security violations, concerns,etc.

Receiving, Stocking and Handling Products

• Facestock(frontlabelfacingout),bendingandstretchingasneededtoreachshelvesat ground level orhigher


• Ensure proper rotation ofproducts


• Remove out-dates, damaged, and spoiledproducts


• Receiveandcheck-indeliveries,liftingandorganizingcontainersweighingupto 50pounds


• Verify accuracy by comparing shipment to written order and report discrepancies in deliveries.


• Verify shelf tags (accurate,readable)


• Maintain storeroom and cooler stock neatly andorderly


• Liftandorganize casesofmilkandothercontainersweighingupto50poundsoneormore times a shift (in the cooler area, on the sales floor andoutside)


• Serve and prepare ice creamcones/cups


• Prepare and package hot food for customers purchase if applicable


• Lift and count returnable bottles and cans, stack neatly in designatedarea


• Handle open products appropriately and according to healthregulations

Cooperate with other stores and company personnel

• Demonstrate respect for employees and thecompany


• Report to work as scheduled and in appropriate companyuniform


• Follow through on assigned tasks, demonstrate urgency in getting thingsdone


• Maintain confidentialityof store personnel and operations


• Sign in and out using time and attendancesystem


• Know and follow policies andprocedures

Education/Experience

• High School diploma or equivalentpreferred


• Retail Customer Service experiencepreferred

Training

Must complete the following within 60 days of hire

• New EmployeeOrientation


• New Employee Checklist


• RTO (Ready Trainingon-line)


• CSR Security


• Must have passing scores (80%) on all writtentests


• Any additional training requested orrequired


• Become cross trained in all attributes of the business

Physical Demands

• Willing to work flexible hours whenneeded


• Ability to communicate effectively with customers and otheremployees


• Ability to adapt to changing circumstances, personalities, locations, andhours


• Requires standing for long periods of time, climbing, bending, stretching, moving heavy objects (up to 50 pounds), frequently moving light objects, using cashregister


• Bend and scoop hard ice cream from bulkcontainers


• Exposure to temperatureextremes

Mental Demands and Responsibility

• Enter sales correctly into the register and make correct change, ifapplicable


• Read and follow policies and traininginformation


• Judgment and decision making to handle questions or problems relating to people, equipment, products,etc.


• Ability to work with others


• Aware of merchandising, safety/security and customer issues which needattention

This job description in no way states or implies that these are the only duties to be performed by this employee. Incumbents will be required to follow any other instruction and to perform any other duty as requested by the supervisor.