Customer Service Representative

TT Electronics; Lane (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

TT Electronics is seeking a Customer Service Representative in Lane, Ohio, responsible for providing exceptional support to program management and customer-focused teams. This role involves managing order acceptance and updates throughout the production cycle while ensuring a world-class customer experience.

The ideal candidate will have a Bachelor’s Degree or equivalent experience, and strong communication and problem-solving skills. The position is 100% onsite in Greater Cleveland and requires a U.S. Citizenship.

Qualifications

• Bachelor’s Degree or two to four years’ related experience and/or training.
• Excellent ability to read and analyze business documents.
• Ability to present information effectively.

Responsibilities

• Provide support to program management and customer-focused teams.
• Manage order acceptance and necessary updates throughout production.
• Deliver a world-class customer experience.

Skills

Excellent written and verbal communication skills

Proficiency in standard office software

Strong grammar, editing, and proofreading skills

Problem-solving abilities

Data analysis skills

Education

Bachelor’s Degree or equivalent experience

Job description

Company Overview

When you join TT, you join our global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions enabling a safer, healthier and more sustainable world. We are a global manufacturer with a passion for advanced electronics that benefit our planet and people for future generations. We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships.

Role Overview and Responsibilities

Introduction: The Customer Service Representative (CSR) is responsible for providing support to program management, customer focused teams and exceptional service to assigned customers and accounts. The individual will be managing order acceptance, confirmations and necessary updates throughout the production cycle. Additional responsibilities include validating pricing integrity, providing delivery updates and driving order fulfillment.

Key Responsibilities

• Deliver a world‑class customer experience to assigned accounts.
• Support program management in meeting customer requirements and responding to requests.
• Receive and review customer orders for completeness; enter sales orders into the ERP system.
• Maintain and update sales orders in the ERP system, incorporating customer‑driven changes in a timely manner.
• Review current and forecasted orders with the customer focused team; reconcile discrepancies and open issues with customers.
• Prepare and issue change orders based on program management direction.
• Participate in customer focused team meetings and other team activities to support program objectives.

Qualifications, Skills and Attributes

Education/Experience/Credentials: Bachelor’s Degree or two to four years’ related experience and/or training; or equivalent combination of education and experience.

Language Ability: Excellent written and verbal communication skills. Ability to read and analyze periodicals, business reports, correspondence, and procedure manuals. Ability to write clear and professional reports, business correspondence, and procedural documentation. Ability to present information effectively and respond to questions from managers, customers, team members, and the public. Demonstrated strong grammar, editing, and proofreading skills.

Reasoning Ability: Ability to collect and analyze data, solve practical problems, and work effectively with a variety of concrete variables in situations where limited standardization exists. Ability to interpret instructions presented in written, oral, diagram, or schedule form. Consistently maintain a professional and positive image in all situations while exercising sound judgment.

Computer Skills: Proficiency in standard office software, including word processing, spreadsheets, databases, slide‑presentation tools, internet browsers, email platforms, and business‑systems software.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. The employee may be required to work from a home office and must ensure that the workspace is appropriately equipped to support a professional, distraction‑free environment. The individual must be able to self‑supervise and manage time effectively to meet company expectations. The noise level in the work environment is typically quiet.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers for dexterity; handle or feel objects; reach with hands and arms; and communicate effectively. The employee is frequently required to walk. The employee is occasionally required to stand; climb or balance; and stoop, kneel, crouch, or crawl.

Travel Requirements: None.

Location

100% onsite in Greater Cleveland (Perry), Ohio

Citizenship Requirement

Must be a U.S. Citizen.

Safety

Safety is a core responsibility of this position. Team members are expected to perform all job duties in accordance with company safety policies, OSHA regulations, and established procedures. This includes wearing required personal protective equipment (PPE), participating in safety training, immediately reporting unsafe conditions or incidents, and stopping work when unsafe conditions exist. All employees are responsible for maintaining a safe, clean, and organized work environment and for actively contributing to the prevention of workplace injuries and accidents.

Equal Opportunity

We are an Equal Opportunity Employer and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.