Customer Service Representative

The Faulkner Organization; Lancaster (Lancaster County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading automotive group in Lancaster as a Cashier/Receptionist, where you'll provide exceptional customer service in the Service Department. This full-time role offers training, growth opportunities, and comprehensive benefits, making it ideal for individuals eager to build their careers in a supportive environment.

Benefits

Medical, Dental and Vision Insurance

401k with company match

Paid time off & paid holidays

Employee discounts

Employee referral bonuses

Annual reviews and merit increases

Qualifications

• Customer service experience preferred.
• Strong oral and written communication skills.
• Ability to set appointments online.

Responsibilities

• Handle incoming phone calls to the Service Department.
• Set appointments for customers and update status on repair orders.
• Process payments and assist with filing duties.

Skills

Customer Service

Communication

Teamwork

Education

High School Diploma or equivalent

Job description

1 day ago Be among the first 25 applicants

Faulkner Automotive Group is looking for an enthusiastic, self-motivated Cashier/Receptionist to join our team! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth opportunities for those that have excellent talent, energy, and ambition to succeed. Faulkner has won a combined 60+ Best Places to Work Awards.

Receptionist Benefits, include:

• Top-tier benefits: Medical, Dental and Vision
• 401k with company match
• Paid time off & paid holidays
• Employee discounts
• Employee referral bonuses
• Annual reviews and merit increases
  
  

The Cashier is the "go to" person in the Service Department for customer assistance. As a Cashier, you are responsible for handing incoming phone calls to the Service Department, setting appointments for customers, updating customers on repair order status and processing payments. We may also have you communicate with our insurance partners, as well as handle filing duties and light accounting functions to support the body shop. Customer service is our focus, so professionalism, maturity and ethical behavior are a must for this position! Become part of the Faulkner Family and join our team!

Receptionist Requirements

• High School Diploma or equivalent
• Prior retail/receptionist or customer service experience is preferred
• Perform consistently to provide excellent customer service
• Requires the ability to work in a team environment as well as strong oral and written communication skills
• Ability to set appointments using an online system and understand basic technical information
  
  
  

About Faulkner

The Faulkner Automotive Group is a family-owned and -operated automotive group serving Central and Southeastern Pennsylvania with the best vehicles and services. Our dealership group is composed of 31 dealership locations and 23 franchises, making us one of the largest family-run dealer groups in the country.

Faulkner is an Equal Opportunity Employer and a Drug Free Workplace.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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