Customer Service Representative

Randstad USA; Lancaster (Lancaster County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their team in Lancaster. This role involves processing customer payments, responding to inquiries, and maintaining customer databases. With a focus on providing exceptional service, you will play a crucial role in ensuring customer satisfaction. The company offers a competitive hourly wage, comprehensive benefits, and opportunities for growth. If you have a passion for helping others and a knack for problem-solving, this position is perfect for you. Join a supportive team and make a difference in the community!

Benefits

Health Insurance

401(k) Plan

Paid Time Off

Free Online Training

Qualifications

• 2 years of experience in customer service or related field.
• Proficient in billing and payment processing.

Responsibilities

• Process customer payments and maintain accurate records.
• Respond to customer inquiries via phone, email, and in person.
• Perform credit and collection duties for delinquent accounts.

Skills

Customer Service

Billing

Payments/Cash Posting

Customer Relations

Data Entry

Collections

10-key

Telephone Etiquette

Education

High School

Job description

Lancaster area utility company has a need for a Customer Service Representative. Work 8-4:30 pm. Contract possible contract to hire. Work with a great team. Pay rate range varies DOE $20-$22.50 an hour to start. Randstad is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Randstad works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know. Randstad was recognized as a 2024 Leading Disability Employer by the National Organization on Disability (NOD). Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally project group status.

salary: $20 - $22.5 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: High School

Responsibilities

• Process customer payments, open and sort mail, batch and total remittance stubs and checks to verify checks equal receipts
• Respond to customer inquiries by phone, email and in person; answer general questions regarding account balance, payments and rate information
• Accept payments for connection permits and route payment accordingly
• Maintain database for new customers; enter data, print and mail new customer letters
• Prepare invoices for customer billing
• Prepare reports and generate reports
• Perform credit and collection duties to resolve delinquent accounts; call customers with past due balances, arrange collection and maintain files
• 10 key calculator experience
• Valid PA driver's license and insurable

Skills

Customer Service

Billing

Payments/Cash Posting

Customer Relations

Data Entry

Collections

10-key

Telephone Etiquette

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.




Experience

• Experienced
• 2 years

Education

High School (required)