Customer Service Representative

The Faulkner Organization; Lancaster (Lancaster County); On-site; USD 30,000 - 45,000; Full time

Job summary

An established industry player is seeking a motivated Cashier/Receptionist to join their dynamic team. This role is vital in the Service Department, where you'll assist customers with inquiries, manage appointments, and ensure a seamless payment process. While prior automotive experience is not necessary, a passion for customer service and the ability to work collaboratively in a team environment are essential. Enjoy top-tier benefits, including medical, dental, and vision coverage, alongside opportunities for growth and development within the organization. If you're energetic and eager to learn, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with company match

Paid time off

Employee discounts

Referral bonuses

Annual reviews

Merit increases

Qualifications

• High School Diploma or equivalent required.
• Prior retail/receptionist or customer service experience preferred.

Responsibilities

• Handle incoming calls and set appointments.
• Update customers on repair status and process payments.

Skills

Customer Service

Communication Skills

Teamwork

Education

High School Diploma

Job description

Faulkner Automotive Group is looking for an enthusiastic, self-motivated Cashier/Receptionist to join our team!

Faulkner is a place where you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training and offer growth opportunities for talented, energetic, and ambitious individuals.

Receptionist Benefits include:

• Top-tier benefits: Medical, Dental, and Vision
• 401k with company match
• Paid time off & holidays
• Employee discounts
• Referral bonuses
• Annual reviews and merit increases

The Cashier is the "go-to" person in the Service Department for customer assistance. Responsibilities include handling incoming calls, setting appointments, updating customers on repair status, processing payments, communicating with insurance partners, and supporting light administrative duties. Customer service, professionalism, maturity, and ethics are essential.

Receptionist Requirements:

• High School Diploma or equivalent
• Preferred prior retail/receptionist or customer service experience
• Consistent delivery of excellent customer service
• Ability to work in a team, with strong communication skills
• Ability to set appointments using online systems and understand basic technical info

Join the Faulkner Family and be part of our dedicated team!