Customer Service Representative

Timberland Bank Master; Lacey (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Vacation Leave

Sick Leave

Training & Advancement

Stock Ownership

Job summary

Timberland Bank seeks an entry-level Teller to handle deposits, withdrawals, and cash handling at Hawks Prairie in Lacey, WA. The role requires accuracy, attentiveness, and the ability to answer routine customer questions.

You'll learn to process checks, verify funds, protect confidential information, and perform routine banking tasks while supporting sales of bank products. This on-site position offers competitive hourly pay and benefits.

Qualifications

• High School diploma or equivalent.
• Less than 1 year previous customer service experience
• Less than 1 year previous cash handling experience
• Must take/pass entry level teller assessment test within the first 90 days.

Responsibilities

• Receive checking and savings deposits and verify cash and endorsements.
• Examine checks deposited and determine funds availability based on regulations and hold notices.
• Process withdrawals and identify counterfeit currency.
• Answer basic customer inquiries regarding rates, charges and histories while protecting privacy.
• Cross-sell bank products and refer customers to the proper department.

Job description

Job Details Level: Entry Job Location: Hawks Prairie 33 - Lacey, WA 98516 Position Type: Full Time Education Level: High School Salary Range: $18.00 - $22.00 Hourly Job Category: Banking Customer Service Representative

Essential Job Functions:

• Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.
• Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.
• Process withdrawals.
• Identify counterfeit currency.
• Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Cross-sell bank products and services.
• Refer customers to the proper department for issues that cannot be resolved at the teller line.
• Count and roll loose coins.
• Issue personal money orders and cashier's checks for U.S. Savings Bonds.
• Accept loan payments: verify payment amount and issue receipts.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Ensure teller station is properly supplied.
• Close accounts when requested.
• Follow procedures for removing accounts for dormancy.
• Balance drawer daily.
• Redeem US. Savings Bonds.
• Maintain appropriate currency logs.

QualificationsRequirements:

• High School diploma or equivalent.
• Less than 1 year previous customer service experience
• Less than 1 year previous cash handling experience
• Must take/pass entry level teller assessment test within the first 90 days.

Knowledge, Skills & Abilities:

• Ability to exercise good judgement in making decisions.
• Ability to protect and maintain confidential information.
• Ability to work under pressure, prioritize and meet deadlines.
• Ability to communicate on a telephone
• Ability to write, speak, read and hear
• Ability to stand for long periods of time.
• Ability to lift up to 20 lbs. overhead
• Ability to type/word process

Physical Demands:

To successfully perform the essential duties of this position, an individual must be able to meet the physical demands listed below. While some absences may be protected by federal, state and/or local laws, regular attendance is an essential function of the job. Reasonable accommodation may be provided to assist individuals with disabilities to perform essential job functions.

Work Environment:

The duties of the job are performed on premises and in an office setting.

What We Offer:

Based on eligibility, Timberland Bank offers a comprehensive benefits package including medical, dental, vision, 401k, vacation/paid sick leave and other great benefits with employee only. Timberland Bank is a family-friendly employer. Our employees enjoy competitive compensation and an excellent benefits package including:

• Medical, Vision and Dental Insurance
• Paid vacation and holidays
• Paid Birthday Day Off
• Two pay periods per month
• Paid sick leave
• 401k and employee stock ownership plans
• Paid training and advancement opportunities
• Numerous employee only banking benefits

Disclaimer:

This job description is intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.