Customer Service Representative

SBM Management Services, LP; Kuna (ID); On-site; USD 20,664 - 23,419; Full time

Job summary

SBM Management Services, LP is seeking a Customer Service Representative focused on housekeeping and sanitation. The role involves following a daily schedule, performing janitorial tasks, operating cleaning equipment, and maintaining the assigned area with a strong emphasis on safety and teamwork.

The ideal candidate will have 3–6 months of training or experience, possibly a driver’s license and forklift certification.

Qualifications

• No specific education requirement; 3-6 months training or experience preferred, or equivalent combination.
• Valid driver’s license may be required. Must complete all safety and task training certifications.
• Forklift certification may be required.
• Bilingual is a plus.
• Knowledge, Skills, and Abilities: reading and interpreting instructions, strong verbal and written communication, knowledge of cleaning methods and equipment, safe use of cleaning chemicals.

Responsibilities

• Perform all duties listed on the daily schedule.
• Perform janitorial duties.
• Perform repetitive tasks.
• Operate motorized cleaning equipment.
• Maintain daily upkeep of assigned area.
• Report incidents and hazardous conditions to supervisor.
• Comply with safety rules, policies, and procedures.
• Perform work assignments in a team with other employees.
• Maintain clean work area.
• Follow all protocols, company procedures, policies, and rules.
• Take direction and respond to supervision.
• Talk with lead, supervisor, coworkers, managers, and customers in a professional manner.
• Fill in during staff shortage.
• Support shift lead in completing punch-list items.
• Use proper personal protective equipment.
• Present a professional appearance and conduct.
• Understand customer service and satisfaction.
• Understand reporting systems and the environment.

Skills

Reading instructions

Verbal communication

Written communication

Cleaning procedures

Equipment upkeep

Safety procedures

Teamwork

Education

No formal education required

Tools

Forklift certification

Driver's license

Job description

Job Overview

The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.

Roles & Responsibilities

• Perform all duties listed on the daily schedule
• Perform janitorial duties
• Perform repetitive tasks
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems and the environment

Qualifications

To perform this job successfully, an individual must have the following qualifications.

• Education: No specific education requirement; 3-6 months training or experience preferred, or equivalent combination.
• Certifications: Valid driver’s license may be required. Must complete all safety and task training certifications. Forklift certification may be required.
• Bilingual is a plus.
• Knowledge, Skills, and Abilities:
  • Ability to read and interpret instructions, procedures, manuals, and other documents.
  • Strong verbal and written communication skills.
  • Knowledge of cleaning methods, equipment, and willingness to share with team.
  • Knowledge of cleaning equipment upkeep and care.
  • Knowledge of cleaning compounds and chemicals, and their safe, efficient use.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Compensation & Shift

Monday-Friday 5:00am-1:30pm

$15.50-$16.50 per hour

Benefits

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:

www.sbmmanagement.com/careers Careers – SBM

Title

Customer Service Representative

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.