Customer Service Representative

SBM Offshore; Kirkland (WA); On-site; USD 26,000 - 34,000; Full time

Job summary

SBM Management Services, LP in Kirkland, WA is seeking a Customer Service Representative to support cleaning operations and maintain sanitation in assigned areas.

You will perform janitorial tasks, operate cleaning equipment, follow safety rules, and report hazards; you will join a team and present a professional appearance.

Qualifications

• No specific education requirement; 3–6 months training or experience preferred.
• Driver's license may be required.
• Forklift certification may be required.
• Bilingual a plus; strong verbal and written communication.
• Knowledge of cleaning methods and equipment; safety training completed.

Responsibilities

• Perform janitorial duties.
• Operate motorized cleaning equipment.
• Maintain daily upkeep of assigned area.
• Report incidents and hazards to supervisor.
• Follow safety rules and company policies.
• Work in a team with other employees.
• Maintain professional appearance and conduct.
• Support shift lead in completing punch-list items.
• Talk with staff and customers professionally.

Skills

Bilingual

Verbal communication

Written communication

Reading instructions

Safety awareness

Team collaboration

Education

No specific education requirement; 3-6 months training or experience preferred

Driver's license

Forklift certification

Safety and task training certification completed

Tools

Cleaning equipment knowledge

Job description

Title:

Customer Service Representative

Job Description:

Job Overview

The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.

Roles & Responsibilities

To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Perform janitorial duties

• Perform all duties listed on the daily schedule

• Operate motorized cleaning equipment

• Maintain daily upkeep of assigned area

• Report incidents and hazardous conditions to supervisor

• Comply with safety rules, policies, and procedures

• Perform work assignments in a team with other employees

• Perform repetitive tasks

• Maintain clean work area

• Follow all protocols, company procedures, policies, and rules

• Take direction and respond to supervision

• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner

• Fill in during staff shortage

• Support shift lead in completing punch-list items

• Use proper personal protective equipment

• Present a professional appearance and conduct

• Understand customer service and satisfaction

• Understand reporting systems, and of the environment

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/ or Experience

No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

May be required to have a valid driver’s license.

Completed all safety and task training certification.

May be required to be forklift certified.

Knowledge, Skills, and Abilities

Bilingual a plus

Ability to read and interpret instructions, procedures, manuals, and other documents

Strong verbal and written communication skills.

Knowledge of cleaning methods and equipment and willing to share with team.

Knowledge of the upkeep and care of the cleaning equipment.

Knowledge of cleaning compounds and chemicals, and their safe, efficient use.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Compensation and Shift:

Monday-Friday 7am to 3:30pm

$21.76 per hour

Benefits:

SBM offers comprehensive benefit packages. For information about SBM’s benefits, please visit SBM’s website at:

www.sbmmanagement.com/careers Careers – SBM

_ SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status. _