Customer Service Representative

6AM City, LLC; Kentucky; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Life Insurance

Disability insurance

HSA

Transportation benefits

Employee Assistance Program

Paid Time Off

Job summary

Aston Carter is seeking a Customer Service Representative for a contract-to-hire, onsite role in Strongsville, OH. You will support sales teams, service diverse customers, and help grow account opportunities while maintaining professional standards and adherence to company policies.

The position emphasizes multitasking, data entry, and clear communication across organizational levels, with a comprehensive benefits package and an onsite work environment.

Qualifications

• Proficiency in customer service and support.
• Data entry skills.
• Problem-solving abilities in situations with familiar or limited standardization.
• Effective communication of detailed information involving customer needs and wants.
• Organizational and planning skills for short and long-term projects.
• Ability to manage multiple tasks simultaneously.
• Strong written and verbal communication skills across all levels of the organization.

Responsibilities

• Interact extensively with sales representatives and customers to clarify their needs and research different situations.
• Communicate with customers to identify potential growth opportunities and product line extensions.
• Provide feedback and suggestions from customers to management and sales team.
• Offer spot buy capabilities to enhance customer satisfaction.
• Assist with GAP coverage for sales representatives who are on vacation or when sales territories are open.
• Learn, enforce, and support corporate policies and guidelines in a consistent, professional manner.
• Maintain a professional image.
• Complete necessary paperwork to fulfill position responsibilities.

Skills

Customer service

Data entry

Problem solving

Communication

Organizational skills

Multitasking

Written communication

Job description

Job Description

Job Title: Customer Service Representative Job Description

Achieve sales objectives through effective customer service and communication. The Customer Service Representative is responsible for servicing and selling to different customers through an assigned district, maintaining current vendor-managed inventory setup, and planning and organizing new customer locations. District Service Representatives report to the Customer Service Manager.

Responsibilities

• Interact extensively with sales representatives and customers to clarify their needs and research different situations.
• Communicate with customers to identify potential growth opportunities and product line extensions.
• Provide feedback and suggestions from customers to management and sales team.
• Offer spot buy capabilities to enhance customer satisfaction.
• Assist with GAP coverage for sales representatives who are on vacation or when sales territories are open.
• Learn, enforce, and support corporate policies and guidelines in a consistent, professional manner.
• Maintain a professional image.
• Complete necessary paperwork to fulfill position responsibilities.

Essential Skills

• Proficiency in customer service and support.
• Data entry skills.
• Problem-solving abilities in situations with familiar or limited standardization.
• Effective communication of detailed information involving customer needs and wants.
• Organizational and planning skills for short and long-term projects.
• Ability to manage multiple tasks simultaneously.
• Strong written and verbal communication skills across all levels of the organization.

Work Environment

The work environment involves extensive interaction with sales representatives and customers. The role requires maintaining a professional image and adherence to corporate policies and guidelines. The ability to manage multiple tasks and communicate effectively across the organization is essential.

Job Type & Location

This is a Contract to Hire position based out of Strongsville, OH.

Pay and Benefits

The pay range for this position is $21.00 - $23.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Strongsville,OH.

Application Deadline

This position is anticipated to close on Aug 24, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment