Customer Service Representative

Lakes Gas Co.; Kenosha (WI); On-site; USD 19,286,400 - 27,552,000; Full time

Job summary

Lakes Gas Co. is seeking a Customer Service Representative to provide outstanding service to customers and promote Lakes Gas within the community. The role involves walk-in, phone, and email contacts, with a team-based, small-office environment.

The position requires strong people skills, computer proficiency, attention to detail, and the ability to multi-task. Benefits, vacation time, and bonus opportunities are available alongside hourly wages.

Qualifications

• Outstanding customer service skills and enjoyment of working with people.
• Strong data entry skills to maintain customer data records and inventories.
• Excellent written and verbal communication abilities.
• Ability to learn and navigate web-based applications for the propane industry.

Responsibilities

• Provide excellent service to walk-in, phone, and email customers.
• Coordinate with Branch Manager to schedule service work.
• Close sales on inbound and outbound calls and emails.
• Solicit and collect payments on past due invoices and manage account balances.
• Handle cash and credit card activities; perform reconciliations.
• Process branch mail and trips to the post office; manage deposits.
• Produce weekly and monthly reports and monitor due dates.
• Order office supplies and forms per procedures; code vendor invoices.
• Assist customers by lifting up to 30 pounds for cylinder fills.
• Occasionally travel within regional area to support operations.
• Support customer retention strategies and growth initiatives.

Skills

Customer service

Multi-tasking

Attention to detail

Communication

Computer skills

Web apps learning

Tools

Microsoft Word

Microsoft Excel

Job description

Description

Family owned for over 60 years; Lakes Gas is among the largest propane providers in the Midwest. But don’t let our size fool you: At each of our 60+ locations, we operate with a small-town, local feel, with employees who live in the communities they serve. Come join our winning team as a Customer Service Representative!

Lakes Gas has an exciting opportunity for candidates with excellent people skills. We are looking for an energetic person who can provide outstanding service to our customers and promote our business to the community. Lakes Gas provides a friendly, team-based work environment in small local offices. This position will include walk-in, phone, and email contact with customers and potential customers. You must be able to multi-task and be attentive to details. Excellent people skills and computer skills are required. In addition to hourly wages, Lakes Gas provides benefits, vacation time and opportunities for bonus and incentives.

Requirements

• Outstanding customer service skills, ideal if you like working with people.
• Working knowledge of Microsoft Word and Excel.
• Strong data entry skills to maintain and update customer data records along with product inventories.
• Enhanced communication skills both written and verbally.
• Ability to learn, manage and navigate web-based applications designed for the propane industry.
• Ability, after brief training, to read, interpret, and understand work orders, shipping papers, product labels and invoices.
• Ensure compliance that the branch is operating per established company guidelines/policies and procedures.
• Willing to explore, critique, and forward ideas, and work with the home office to implement improvements and directions to streamline processes

Major Position Accountabilities:

• Providing excellent service to customers and potential customers, including walk-in, telephone or email.
• Working closely with the Branch Manager to schedule service work.
• Ability to close sales on inbound and outbound calls and emails.
• Soliciting and collecting payments on past due invoices in a timely manner and actively working on customer account balances.
• Responsible for the cash and credit card activities while performing account reconciliations.
• Processing branch mail, including trips to and from the post office to retrieve and drop off mail (with a valid driver’s license), other employees and/or customers.
• Responsible for making daily bank deposits.
• Responsible for weekly and monthly reporting and must understand the importance of due dates.
• Monitoring and ordering office supplies and forms in accordance with company ordering procedures.
• Promptly and accurately coding vendor invoices for payment.
• Ability to lift 30 pounds to assist customers with cylinder fills.
• Availability for limited travel within Regional Area, as required.
• Driving customer retention and reinforcing strategies for growth.

Critical Success Factors:

• Ability to work with and respectfully interact with other employees and/or customers.
• Ability to build and contribute to a cohesive, collaborative, and goal-oriented team with a hands‑on approach.
• Conducting self in a professional business‑like manner with customers, co-workers, and managers.
• Communicating with co-workers to ensure tasks are completed timely and accurately.
• Working with minimum supervision, following published and verbal standards, guidelines, policies and procedures developed by Lakes Gas Co., and state, federal and local laws.

About Lakes Gas:

Lakes Gas is the leading distributor of propane in the region, with 55 offices in Minnesota, Wisconsin, Illinois, Michigan, North Dakota and South Dakota. We are a family-owned company based in Wyoming, Minnesota and known for incredible service.

Lakes Gas is an equal opportunity employer.