Customer Service Representative

Safelite; Kansas; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Bonus opportunities

Weekly pay

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a remote customer service advisor to assist policyholders, agents, and customers via inbound calls. You will follow scripted prompts, verify insurance details, and guide customers through glass claim processes from home.

The role requires a high school diploma (or equivalent) and prior contact center experience. Training is provided, with ample support and a clear path to professional growth while working in a structured performance-based environment.

Qualifications

• High School Diploma or equivalent required or actively enrolled.
• Previous experience in a contact center or customer service role preferred.
• Willingness to work in a fully remote environment and follow structured processes.

Responsibilities

• Professionally answers inbound calls using scripted prompts.
• Accurately enters claim data into production systems during live calls.
• Guides customers through the glass claim process with rapport and empathy.
• Verifies insurance coverage and deductible amounts and communicates details to customers.
• Assists scheduling repair or recalibration services at Safelite locations or partner shops.
• Utilizes systems to enhance the overall customer experience and resolve issues.

Skills

Customer service

Active listening

Communication

Data entry

Education

High School Diploma or equivalent

Job description

We're known as an auto glass company. We'll help you build a fulfilling career and encourage you to have a life. This posting is for classes starting in January 2027.

Are you looking for a fully remote role where you can assist customers and help turn their days around? We currently have full-time and part-time schedules available (no 3rd shift/overnight availability).

Full‑time resident of one of the following states: You must provide your own equipment (requirements listed below)

Attendance and Training

• 100% attendance required during training (Training Monday - Friday for first 3 weeks, training classes are offered from either 9:00 AM - 4:00 PM or 12:00 PM - 7:00 PM eastern time)

Work from Home Requirements

• Personal computer or laptop with Windows 11. (Ethernet cable and the ability to connect directly to your modem (WiFi cannot be used in this position; some computers may not be equipped with an ethernet port and require an adaptor)
• Cell phone capable of downloading app for multifactor authentication and receiving push notifications
• Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
• Accurately enters claim data into our production systems while on a live phone call.
• Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs.
• Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.
• Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference.
• Utilizes systems and resources provided to enhance the overall customer experience.
• Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.
• Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards
• Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment
• The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset
• Has an upbeat personality and can show an authentic willingness to assist our customers
• Previous experience working in a contact center or other customer service role
• High School Diploma or equivalent, or actively enrolled

Pay & Benefits

• Pay is $18.00/hour and offers bonus opportunities.
• Weekly pay checks!
• Up to $5,250 in tuition reimbursement per year.
• Paid training and all the tools and resources you'll need to be successful.